Konecta, a global leader in Customer Experience (CX) and Digital Services, and Lenovo, a global technology powerhouse, have announced a strategic alliance aimed at reinventing the Digital Workplace. Moving beyond a traditional vendor relationship, the two companies are merging Lenovo’s infrastructure and AI hardware leadership with Konecta’s CX and employee experience (EX) expertise. The partnership seeks to disrupt the traditional IT outsourcing market by replacing fragmented, ticket-based service models with a unified, consumer-grade "experience platform."
Announcement Date: April 14, 2026.
Strategic Shift: Transition from a supplier-vendor relationship to a joint "labor-lite" AI operating model.
Internal Scale: Konecta is deploying Lenovo services across its global footprint, impacting over 100,000 employees.
eCommerce Milestone: Operations for Lenovo launched in Egypt in September 2025, establishing a regional hub for AI-enabled BPO services.
The Model: A joint end-to-end Digital Workplace offering that unifies hardware, software, and AI-driven service management.
Target: Challenging fragmented legacy IT contracts with a simplified, integrated subscription-style model.
Historically, enterprises have managed a complex "stack" of providers—separate vendors for devices, infrastructure, help desks, and software. The Konecta-Lenovo alliance aims to consolidate this entire ecosystem into one cohesive model. By integrating Lenovo’s AI-powered devices and TruScale Device as a Service (DaaS) with Konecta’s AI-driven service management, organizations can treat internal IT support as a premium digital service rather than a series of reactive tickets.
"This alliance reflects our ambition to rethink how technology and service come together... preparing the foundation for a new, integrated Digital Workplace model designed around simplicity, intelligence, and user satisfaction." — Julien Vidal, Group Chief Growth Officer, Konecta.
A core pillar of the alliance is applying the high standards of customer CX to internal workplace environments. The partnership is developing a model where employees benefit from:
AI-Powered Self-Service: Chat and voice bots that resolve issues without human intervention.
Hyper-Personalization: Omnichannel interactions adapted to specific user profiles and roles.
Proactive Resolution: Data-driven monitoring that fixes device or software issues before the employee notices them.
Integrated Back-Office: Seamless connection between IT support and business applications to reduce downtime.
The alliance has already seen practical success in Egypt, where Konecta began delivering eCommerce and CX BPO operations for Lenovo in late 2025. This hub serves as a blueprint for the "AI Competence Center," where human agents and AI-enabled service capabilities work in tandem to support global markets.
Rakshit Ghura, Ap, Lenovo Digital Workplace Solutions, added: "Through our work with Konecta, we are bringing together Lenovo's AI-powered infrastructure... to help organizations deliver more seamless, intelligent, and outcome-driven employee experiences."
About Konecta
Headquartered in Madrid, Konecta is a global service provider in customer management and digital outsourcing. With 109,000 employees across 28 countries and €2 billion in revenue, the company specializes in end-to-end solutions for the energy, banking, and retail sectors.
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