Docusign and Deloitte’s 2026 report reveals organizations using agentic AI workflows in end-to-end agreement platforms achieve nearly 30% higher ROI, with average gains of 36% efficiency, 36% cost avoidance, and 29% labor cost savings.
Quick Intel
Docusign (NASDAQ: DOCU) today announced a new report with Deloitte — "Capitalizing on AI: How Automated Agreement Workflows Drive ROI" — revealing the next frontier for businesses looking to realize value from AI. The 2026 report finds companies investing in AI-powered agreement management are seeing meaningful returns. This is especially true for organizations using agentic workflows within end-to-end agreement platforms, who report nearly 30% higher ROI than those that do not.
The study of more than 1,100 senior leaders across six countries reveals a growing benefit realization gap between organizations using fragmented AI tools and those adopting end-to-end platforms. This research follows Deloitte’s earlier finding that poor agreement management costs $2 trillion in global economic value annually.
Measurable ROI from AI-Powered Agreement Workflows
While many companies still rely on manual processes to surface insights after agreements are signed (61%), organizations using AI to analyze agreements proactively are unlocking new revenue and reducing missed opportunities.
On average, organizations report:
Transforming Business Functions with Intelligent Agreements
The report highlights how AI-powered agreement workflows deliver tangible benefits across departments:
Jonathan Jones, managing director in Deloitte Legal Business Services & Contract Lifecycle Management practice, Deloitte Tax LLP, said: "Value comes from moving the Intelligence & Insights phase to the front of the contract management process – using this data to not only help inform future contracts, but also to shape all subsequent steps of the contract management process and transform business processes."
The Shift Toward End-to-End Platforms
About 65% of organizations still use four or more tools for agreements, creating friction and slowing teams down. Leaders achieving the highest returns are connecting agreement data across the full lifecycle through integrated platforms that support collaboration and system integration.
The takeaway for 2026 is clear: automation alone is no longer enough. Organizations must elevate agreement management as a core enterprise strategy by embedding AI insights from the start and using platforms like Docusign Intelligent Agreement Management (IAM) to connect data, surface insights earlier, and drive actionable outcomes.
To download the full report, visit the link provided in the original announcement.
About Docusign
Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and CLM.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.