Yuma AI, a leading AI agent platform specialized in ecommerce customer support, has announced the release of Ask Yuma. This new conversational interface is integrated across the Yuma dashboard, allowing merchants to oversee their entire support automation ecosystem through natural language. By providing direct access to tickets, performance metrics, and knowledge bases, the tool eliminates the traditional technical bottlenecks associated with configuring and fine-tuning complex AI support agents.
Ask Yuma allows merchants to manage support automation using natural language commands.
The tool converts standard SOPs into ready-to-deploy visual flowcharts and automations.
AI-driven root cause analysis identifies why specific tickets were handled incorrectly.
Merchants can generate instant reports on product defects and CSAT trends via plain English.
The platform features a self-improving loop that proposes and tests optimizations in a sandbox.
Early adoption shows 60% of existing merchants utilized the tool within one week of release.
The introduction of Ask Yuma shifts the focus from simple message generation to high-level automation management. Since its inception, Yuma AI has evolved from drafting replies to running autonomous agents in production. The company identified that the primary challenge for CX teams was no longer the automation itself, but the complexity of configuring it. Ask Yuma addresses this by allowing users to upload SOPs of any length; the AI then processes the document, asks clarifying questions, and generates a visual flowchart for deployment.
"We started building on OpenAI's Davinci model in late 2022, generating draft replies for merchants," said Guillaume Luccisano, Founder and CEO of Yuma AI. "By 2023 we had autonomous AI agents handling tickets in production. 3 years and millions of customer conversations later, we realized the automation itself wasn't the bottleneck anymore. Configuring it was. Ask Yuma fixes that."
Ask Yuma consolidates several advanced diagnostic tools—including Deep Search, Ask Why, and Insights—into a single interface. When a ticket is not handled according to brand standards, the interface can trace the root cause through the merchant's configuration and recommend a specific fix. Additionally, the system can analyze thousands of tickets to identify recurring product defects, providing executive teams with downloadable reports that include images and specific examples.
This analytical capability extends to performance monitoring. CX leaders no longer need to manually build complex dashboards; they can simply ask the platform to track automation rates or identify unusual spikes in ticket volume. This accessibility empowers teams to maintain a high level of oversight without requiring deep platform expertise or external vendor assistance.
Beyond initial configuration, Ask Yuma acts as a self-improving platform. It proactively identifies opportunities for improvement by analyzing escalated tickets and ranking them by potential impact. Before any changes are made, the AI proposes a plan for merchant approval, implements the fix in a sandbox environment, and verifies the results. This creates a continuous cycle of optimization that helps merchants maintain high automation rates and customer satisfaction scores over time.
About Yuma AI
Yuma AI is the AI agent layer for commerce CX. Founded in 2022 by 3x Y Combinator founder Guillaume Luccisano, Yuma's AI agents autonomously handle customer conversations for 100+ commerce brands across North America (50%), Europe (40%), and worldwide, with automation rates reaching 93% for top merchants. The platform integrates with major helpdesks including Gorgias, Zendesk, Kustomer, Gladly, Freshdesk, Front, Re:amaze, and Salesforce, as well as commerce platforms like Shopify, BigCommerce, Magento, and WShop, plus a wide variety of custom CRM/ERP setups and 50+ third-party tools. Yuma AI is backed by Y Combinator, Gradient Ventures, Pioneer Fund, Altman Capital, and 50 angels.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.