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Stagwell has unveiled NewVoices.ai, a lifelike AI platform positioned as an end-to-end operating system for modern revenue teams. Designed to function as an independent, always-on sales agent, the platform can book appointments, drive conversions, handle customer support, and manage retention in any language, promising to redefine sales and customer engagement at a global scale with personalized, 24/7 interactions.
Quick Intel
Stagwell launches NewVoices.ai, an AI workforce platform for sales, support, and retention.
It acts as a lifelike, independent sales agent capable of 24/7 global engagement in any language.
The platform is built for one-to-one personalization, continuously learning from interactions to tailor conversations.
Key use cases include sales, customer support, retention, payments, operations, and surveys.
It is positioned as a managed service that integrates AI agents, automation, and analytics into enterprise stacks.
Stagwell views this as central to its AI transformation strategy and a significant new revenue opportunity.
NewVoices.ai is explicitly designed to move beyond the limitations of generic AI chatbots. Stagwell describes it as a "true one-to-one intelligence layer" capable of engaging in meaningful, information-based sales conversations that are superior to many existing human interactions. By functioning as an integrated operating system, it aims to replace fragmented sales and support workflows with a single, intelligent engine that feeds directly into a company's existing enterprise technology stack.
A core differentiator of the platform is its emphasis on deep, adaptive personalization. Powered by Stagwell's proprietary data, NewVoices.ai is engineered to continuously learn from each customer interaction, adapting to individual preferences, history, and goals. This learning loop allows the AI to become more attuned to a person's communication style and needs over time, aiming to deliver the tailored experience of a human agent with the scalability and consistency of automation.
The platform is offered as both a customizable solution and a ready-made managed service. Enterprises can deploy it across multiple core business functions:
Sales & Revenue: Automating appointment booking and conversion-driving conversations.
Customer Support & Retention: Resolving questions and handling renewal calls.
Operations: Managing payments, conducting surveys, and gathering feedback.
"NewVoices.ai is not just software or outsourcing – it's a lifelike, always-on AI workforce that delivers measurable results from day one," said Eran Nizri, the platform's founder. This positions it as a comprehensive alternative to building in-house capabilities or outsourcing to traditional BPOs.
The launch is strategically significant for Stagwell, a marketing and communications holding company. Chairman and CEO Mark Penn stated that AI agents like NewVoices.ai are "at the center of Stagwell's strategy of AI transformation and new revenue opportunities." The platform represents a direct move by the company to productize its expertise in data and marketing technology, creating a new, scalable service line that leverages AI to solve core business challenges in sales and customer operations.
NewVoices.ai enters a competitive market with a bold proposition: that AI can now manage the full spectrum of revenue-critical conversations with a level of personalization and effectiveness that rivals human teams. By combining conversational AI with continuous learning and deep enterprise integration, Stagwell aims to offer organizations a way to deploy an "AI workforce" that drives efficiency while enhancing, rather than diminishing, the quality of customer engagement. Its success will hinge on its ability to deliver on the promise of truly human-level interactions at a global scale.
About NewVoices.ai
NewVoices.ai is Stagwell's AI Workforce platform and managed service for enterprise sales, support, retention, payments, and feedback. It combines AI agents, automation, analytics, and integrations with a managed operations layer to deliver human-level conversations at global scale.
About Stagwell
Stagwell is the challenger holding company built to transform marketing. We deliver scaled creative performance for the world's most ambitious brands, connecting culture-moving creativity with leading-edge technology to harmonize the art and science of marketing. Led by entrepreneurs, our specialists in 45+ countries are unified under a single purpose: to drive effectiveness and improve business results for our clients.
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