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Klaviyo is restructuring its leadership to accelerate its growth and AI ambitions. The B2C CRM platform has appointed seasoned enterprise executive Chano Fernández as co-CEO, effective January 1, 2026. He will join co-founder Andrew Bialecki in a shared leadership model, allowing Bialecki to focus fully on AI product vision while Fernández leads go-to-market, operations, and global expansion.
Klaviyo appoints former Workday co-CEO Chano Fernández as co-CEO alongside founder Andrew Bialecki.
The co-CEO model splits focus: Bialecki on AI product vision, Fernández on go-to-market and operations.
Fernández has served on Klaviyo's board for two years and recently as an Interim Executive Officer.
The move aims to accelerate global expansion, enterprise growth, and AI leadership in B2C CRM.
Fernández brings scaling expertise from leadership roles at SAP, Workday, and Eightfold.
The restructuring is positioned to help Klaviyo lead the AI transformation in customer engagement.
The appointment is a direct response to the accelerating pace of AI innovation. “This is a once-in-a-generation technology shift, and we intend to lead it. To move at the speed AI demands, we’re strengthening an already strong team,” said Andrew Bialecki. By dividing leadership responsibilities, Klaviyo aims to double its executive focus, with Bialecki dedicated to building "AI-first products" while Fernández manages the commercial and operational engine required for global scale.
Fernández is not an outsider; he brings a unique combination of broad experience and intimate company knowledge. Having served on Klaviyo's board for two years and most recently as an Interim Executive Officer, he understands the company's customers, culture, and product roadmap. This is coupled with a proven track record of scaling global enterprise software businesses at SAP, Workday (where he was also co-CEO), and most recently at AI-native platform Eightfold.
This leadership enhancement is designed to propel Klaviyo through its next inflection point. The co-CEO model provides the bandwidth to pursue multiple strategic priorities simultaneously: advancing up-market into larger enterprises, expanding globally, and solidifying its position as an AI leader in the B2C CRM space. Fernández noted the pivotal industry moment, stating that AI is reshaping how brands build consumer relationships, and expressed excitement about helping customers harness this transformation.
The introduction of a co-CEO structure marks a significant evolution for Klaviyo as it transitions from a high-growth disruptor to an established global platform. By pairing the founder's product vision with an operator's scaling expertise, Klaviyo is architecting its leadership to capture the substantial opportunity presented by AI-driven customer engagement, aiming to push the company "further than ever" in its next chapter.
About Klaviyo
Klaviyo is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
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