EasyVista, a global leader in IT service management (ITSM), has been recognized as a Customers’ Choice in the 2025 Gartner Peer Insights Voice of the Customer for IT Service Management Platforms report for the second consecutive year. This accolade underscores EasyVista’s dedication to delivering innovative, customer-centric ITSM solutions that empower IT teams worldwide.
EasyVista named Customers’ Choice in 2025 Gartner Peer Insights for ITSM.
Achieves 4.9/5 rating, with top scores in product, sales, and support.
89% of reviewers recommend EasyVista for its user-focused features.
Only one of two vendors to earn this distinction among 17 evaluated.
Platform enhances AI-driven automation and data governance for IT.
Recognition reflects consistent customer satisfaction and innovation.
For the second year running, EasyVista has been distinguished as a Customers’ Choice in the 2025 Gartner Peer Insights report, standing out among 17 evaluated vendors. The recognition highlights EasyVista’s ability to exceed market averages in Overall Experience and User Interest and Adoption, solidifying its position as a trusted ITSM provider.
EasyVista earned an impressive 4.9 out of 5-star rating based on customer reviews, with high marks in Product Capabilities (4.8), Sales Experience (4.7), Deployment Experience (4.8), and Support Experience (4.7). Additionally, 89% of reviewers expressed willingness to recommend EasyVista, reflecting its focus on delivering practical, high-value features for IT teams without unnecessary complexity.
EasyVista’s ITSM platform enables IT teams to lead in data governance, ensuring seamless integration, robust security, and high-quality data for AI-driven tools. By incorporating intelligent automation, enhanced self-service, and context-aware support, the platform transforms complex IT operations into strategic opportunities, aligning with broader business goals.
“This recognition is especially meaningful because it’s based entirely on feedback from the people who use our platform every day,” said Loic Besnard, Chief Product Officer at EasyVista. “It shows that we’re not only delivering on our promises, we’re exceeding customer expectations more consistently than any other vendor in the report. That kind of validation speaks volumes about the value we bring to IT teams.”
EasyVista’s platform is designed to help organizations harness AI’s potential while maintaining operational efficiency. By standardizing and optimizing IT processes, the solution supports global scalability and empowers businesses across industries to navigate the AI revolution with confidence and agility.
EasyVista’s consistent recognition as a Customers’ Choice reflects its unwavering commitment to customer success and innovation in ITSM. As IT environments grow increasingly complex, EasyVista continues to deliver tailored, scalable solutions that drive measurable value.
EasyVista is a global technology company dedicated to empowering IT. With a long-standing commitment to innovation, security, and customer success, we help organizations transform data governance into a competitive advantage and navigate the AI revolution with confidence and agility. Our purpose-built platform delivers seamless automation, robust service management, and global scalability, enabling IT teams to standardize, secure, and optimize operations at scale. Trusted by leading organizations worldwide, EasyVista supports businesses in every industry in developing tailored solutions that enable them to thrive.
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