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A company's culture is increasingly recognized as a critical component of its success, directly impacting innovation and employee engagement. Genesys, a global leader in AI-Powered Experience Orchestration, has demonstrated this connection by being Certified™ as a Great Place to Work® in 17 countries. The certification is based directly on employee feedback, with 91% of surveyed Genesys staff saying it is a great place to work—a figure 34 percentage points higher than the average U.S. company. This recognition underscores the effectiveness of the company's people-first approach and its core values in fostering a supportive and empowering global workplace.
Quick Intel
Genesys has been Certified™ as a Great Place to Work® across 17 countries.
91% of its employees surveyed say it is a great place to work.
The company has held this certification in India for nine consecutive years.
Key survey results show 95% of employees feel welcome and 94% are proud to work there.
The culture is guided by the values "Go Big," "Embrace Empathy," and "Fly in Formation."
On average, 96% of employees feel treated fairly regardless of background.
A Culture Defined by Empathy and Inclusion
The certification reflects the tangible impact of the Genesys core values: “Go Big,” “Embrace Empathy” and “Fly in Formation.” These principles are actively woven into the company's operations, guiding how global teams collaborate to drive innovation and social impact. The employee survey results reveal a high-trust environment, with 95% of employees feeling welcome upon joining and 92% believing that people care about each other. Furthermore, an average of 96% of employees reported being treated fairly regardless of sexual orientation, race, gender, or age, highlighting the company's commitment to an inclusive workforce.
“Genesys continues to be recognized for building a workplace where people can do their best work,” said Eva Majercsik, chief people officer at Genesys. “Through a culture grounded in trust and collaboration, we empower employees to create experiences that truly improve how the world connects. This recognition highlights the shared commitment to empathy that makes Genesys a remarkable place to grow a career.”
Sustained Global Recognition
The certification was earned in key markets including the United States, United Kingdom, Australia, India, Germany, and Japan. This is not a one-time achievement; Genesys has been named a Great Place to Work for nine consecutive years in India, where it has also been recognized as a Best Place to Work for Women for the last five years. Similar accolades for women have been earned in Ireland and Canada. With over 6,000 employees dedicated to transforming customer and employee experiences globally, this consistent recognition positions Genesys as an employer of choice in the competitive technology sector. By fostering a culture where employees feel valued, proud, and able to be themselves, Genesys strengthens its foundation for continued innovation and market leadership.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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