Workday has announced the integration of Paradox Conversational Applicant Tracking System (ATS) into its platform, marking a significant step in leveraging AI to transform high-volume hiring for frontline industries. This solution aims to replace cumbersome traditional application processes with a streamlined, text-based conversational experience.
Workday now offers the AI-powered Paradox Conversational ATS to automate frontline hiring workflows.
The system allows candidates to search, apply, interview, and onboard via simple text conversations, primarily on mobile devices.
It achieves a 72% average application completion rate by condensing the process to roughly two minutes.
Organizations using the solution report reducing average time-to-hire to just three and a half days.
The AI automates up to 90% of hiring tasks, screening and scheduling directly with candidates to slash administrative work.
This integration is part of a broader frontline strategy, with the upcoming Workday Frontline Agent to manage post-hire tasks like scheduling.
For sectors like retail, hospitality, and manufacturing, where hiring volume is immense and speed is critical, traditional application systems can create significant barriers. Aashna Kircher, group general manager for the office of the CHRO at Workday, identified the core issue: "Frontline hiring breaks down when the process is slow, complex, and doesn't meet workers on their own terms." Paradox Conversational ATS is designed to eliminate this friction by meeting candidates on their preferred medium: their phones. Instead of navigating complex portal logins and lengthy forms, potential hires engage in a short, guided text message conversation to complete their application and schedule interviews.
The solution is already delivering proven results for major retailers. By leveraging conversational AI, the platform handles repetitive administrative tasks such as initial screening and interview scheduling. Kircher highlighted the impact, noting the tool helps "streamline up to 90% of hiring tasks and lets candidates apply in minutes via their phone, helping customers hire faster and collectively save millions of hours of manual work each year." This shift not only improves the candidate experience, leading to a 95% satisfaction rating for onboarding, but also frees recruiters from manual work. Early data shows the tool can reduce the time managers spend on related tasks by up to 90%.
This move extends Workday's vision of providing a comprehensive platform for organizations reliant on frontline workers. The Paradox Conversational ATS addresses the hiring phase, while the forthcoming Workday Frontline Agent will manage post-hire activities like time tracking and shift changes via text. Together, they form an end-to-end system intended to reduce manual processes, increase operational agility, and simplify the experience for both managers and workers.
The integration of Paradox Conversational ATS into Workday represents a strategic enhancement for high-volume hiring, using AI to prioritize speed, candidate accessibility, and significant reductions in administrative overhead for enterprise clients.
About Workday
Workday is the enterprise AI platform for managing people, money, and agents. Workday unifies HR and Finance on one intelligent platform with AI at the core to empower people at every level with the clarity, confidence, and insights they need to adapt quickly, make better decisions, and deliver outcomes that matter. Workday is used by more than 11,000 organizations around the world and across industries – from medium-sized businesses to more than 65% of the Fortune 500.
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