Soul Machines, a pioneer in humanizing AI, announced the launch of its Digital Workforce platform on September 2, 2025, designed to empower large enterprises with lifelike, intelligent, and secure AI-powered digital workers. This innovative solution redefines enterprise AI deployment by offering a human-like, empathetic interface integrated with advanced orchestration and security features.
Launch Date: September 2, 2025
Platform: Digital Workforce, powered by Soul Machines’ Experiential AI™ and patented Digital Brain technology
Key Features: Human-like digital workers, intelligent AI stack orchestration, enterprise-grade security, seamless integration with tools like Zapier, ServiceNow, and Salesforce
Use Cases: Customer experience (CX), human resources (HR), sales, and healthcare roles like clinical trial onboarding and appointment scheduling
Availability: Now available at soulmachines.com
Impact: Delivers 3x longer conversation times compared to traditional chatbots, enhancing engagement, coaching, and training
Digital Workforce transcends traditional chatbots and voice agents, offering a nuanced, face-to-face experience that mimics human interaction. Unlike fragmented AI tools, it integrates large language models (LLMs), complex workflows, autonomous agents, and private data sources, ensuring seamless operation within enterprise ecosystems. “The launch of Digital Workforce marks a pivotal moment for enterprises looking to truly transform their operations with AI,” said Darren Wilson, Chief Product Officer at Soul Machines.
The platform addresses critical enterprise needs:
Empathetic Engagement: Digital workers leverage Soul Machines’ Digital Brain technology to see, listen, and empathize, fostering trust and extending conversation times by over three times compared to chatbots.
Intelligent Orchestration: Coordinates LLMs, workflows, and data for sophisticated, responsive digital workers.
Seamless Integration: Connects with platforms like Zapier, ServiceNow, and Salesforce for effortless deployment.
Enterprise Security: Advanced protocols protect sensitive data, ensuring compliance and trust.
Scalable Automation: Streamlines tasks in CX, HR, sales, and healthcare, freeing human talent for strategic roles.
Digital Workforce supports diverse applications:
Customer Experience (CX): Real-time, empathetic AI conversations for support inquiries, capturing sentiment and generating summaries.
Human Resources (HR): Digital interviewers, onboarding agents, and performance coaches that update HR systems automatically.
Sales: Engages leads and updates CRM systems seamlessly.
Healthcare: Fills roles like clinical trial specialists and appointment schedulers, enhancing patient care and administrative efficiency.
Engagement: Human-like interfaces drive authentic, extended interactions, boosting trust and user adoption.
Coaching: Customizable personas enable safe practice for skills like negotiation, with personalized progress tracking.
Training: Natural, judgment-free conversations personalize learning, improving retention and engagement.
The $500 billion enterprise AI market faces challenges like fragmented tools and lack of human connection. Digital Workforce addresses these by combining empathetic AI with robust automation, positioning Soul Machines as a leader against competitors like Salesforce’s Agentforce and Microsoft’s Copilot. With integrations like ServiceNow and a focus on security, it’s tailored for industries demanding scalability and compliance.
Digital Workforce is available now at soulmachines.com, with a 7-day free trial for new users. Enterprises can explore its capabilities through the Soul Machines Studio or contact sales for customized deployments.
Founded in 2016, Soul Machines pioneers humanized AI with its Experiential AI™ technology, powering interactive, empathetic digital workers. Its Studio tools enable customization, driving personalized experiences for global enterprises like Heineken, Bank ABC, and the World Health Organization. Headquartered in San Francisco, Soul Machines is transforming human-machine collaboration.
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