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Josh Bersin 2026 Report: HR Superagents & AI Imperatives


Josh Bersin 2026 Report: HR Superagents & AI Imperatives
  • by: Source Logo
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  • January 22, 2026

The Josh Bersin Company, the world's most trusted HR advisory firm, has released a groundbreaking report titled The Superworker Organization: AI Goes Enterprise - HR and Leadership Imperatives for 2026. The research outlines the rapid transition from AI assistants to semi-autonomous agents and a new class of "HR superagents," signaling a profound transformation in how HR functions and drives business performance in the coming year.

Quick Intel

  • The report predicts a revolution in HR as AI evolves from assistants to agents and superagents, automating up to 100 core HR processes and potentially shifting 30% or more of traditional HR headcount toward higher-value roles.
  • 11 key imperatives guide CHROs and HR leaders, including building unified AI architectures, embracing citizen developers, prioritizing employee care, and leading broader organizational AI adoption.
  • In learning and development alone, 60–70% of current work is expected to be automated through continuous, personalized, AI-generated learning experiences.
  • The firm forecasts major HR vendor disruption in 2026, with consolidation, acquisitions, and the rise of new leaders in AI-native solutions.
  • Emphasis is placed on investing in high-quality LLMs, data governance, and internal skills to operationalize AI effectively while maintaining trust and fairness.
  • The report is delivered interactively through the firm's Galileo AI agent, enabling live, customizable interrogation of findings rather than static documents.

The research frames 2026 as the year AI becomes ubiquitous across personal and enterprise environments, compelling HR leaders to redefine their mission. Core to this shift is moving beyond pilot projects to scalable, agent-driven systems that handle administrative tasks—hiring, onboarding, performance management, payroll, compliance, and employee support—freeing professionals to focus on strategic coaching, culture building, and AI governance.

The 11 imperatives provide a practical roadmap:

  1. Build a unified AI architecture to avoid managing fragmented agents from multiple vendors.
  2. Embrace the corporate citizen developer era, empowering non-technical teams to build AI applications.
  3. Plan for job transformation rather than destruction, with new roles emerging in HR and IT.
  4. Center employee care, trust, wellbeing, and fairness amid intensifying AI impact.
  5. Retire outdated talent models in favor of talent density, internal upskilling, and deliberate hiring.
  6. Prepare for AI-powered digital leadership through virtual coaching and scaled guidance.
  7. Launch an AI-driven learning revolution with dynamic, personalized knowledge delivery.
  8. Integrate recruitment AI investments into a connected talent acquisition stack.
  9. Anticipate and navigate major HR vendor disruption through strategic vendor selection.
  10. Prioritize LLM quality, data labeling, governance, and validation over mere access.
  11. Position HR as the driver of enterprise-wide AI transformation.

Josh Bersin emphasizes that HR's ultimate purpose—enabling the broader organization to perform better—will be amplified by AI's scale and intelligence. While traditional processes face significant automation, the outcome is envisioned as higher-performing companies, more engaged employees, and "superworker" organizations that achieve greater revenue and profit per employee.

The report includes real-world case studies, vendor roadmaps, and is uniquely accessible via the Galileo AI agent for interactive, organization-specific exploration. A public webinar discussing these imperatives is available today.

 

About The Josh Bersin Company

The Josh Bersin Company is the world's most trusted human capital advisors, providing research-based insights on talent, leadership, and organizational performance. Unlike traditional consultancies, we capture our integrated models, research, and guidance in a structured, scalable knowledge base—Galileo™—making trusted advice and decades of expertise accessible to anyone, anywhere, in real time. With a dedicated team constantly tracking market change, testing ideas, and applying a unique business lens, we help over a million HR and business leaders address their most pressing people challenges—aligning work, knowledge, and skills for maximum impact.

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