As states face new federal mandates and tight timelines to improve payment accuracy in the Supplemental Nutrition Assistance Program (SNAP), Deloitte is building tailored, AI-powered solutions that can help state leaders strengthen program integrity, advance program compliance, and enhance customer service.
The stakes are high for state leaders as they work to comply with new requirements in H.R. 1 to reduce SNAP payment errors, while meeting the needs of the communities they serve. According to the Congressional Budget Office, H.R. 1 will lead to changes in SNAP that affect benefits, eligibility and cost sharing. For example, states will be required to pay between 5% and 15% of SNAP benefit costs, based on their SNAP error rates.
Deloitte's SNAP solutions are focused on people, process and technology, providing a comprehensive approach to address these mandates.
Deloitte conducts a people-centered assessment, working closely with state leaders to help them understand and respond to the evolving needs of their workers and the people they serve. Deloitte guides states in leveraging data-driven insights to enhance service quality, refine service delivery, and develop tailored curricula and training programs to foster a culture of continuous learning and ongoing support.
"The stakes are high for state leaders as they work to comply with new requirements in H.R. 1 to reduce SNAP payment errors, while meeting the needs of the communities they serve," said Kenny J. Smith, government and public services customer leader, Deloitte. "Deloitte is helping states meet this moment with data-driven insights and strategies that have enabled dozens of state clients to reduce their SNAP payment error rates by up to 35%."
Deloitte collaborates with agencies to identify opportunities for more effective resource allocation, aligning and standardizing policies, procedures and processes across teams and regions. By enhancing program performance and supporting frontline workers in times of high demand, Deloitte helps agencies reduce confusion, minimize errors and improve the customer experience. Deloitte also uses real-time monitoring tools to detect emerging error trends, enabling proactive interventions and more robust quality control.
Deloitte uses advanced data analytics, digital solutions, AI-powered tools, advanced integrations, and human-centered design to help agencies streamline routine tasks; automatically validate, consolidate and populate data from multiple sources; empower staff to make timely, informed decisions; optimize resources; and improve the way people access and manage their SNAP benefits. Staff can use AI-powered technology to prompt them with questions during eligibility interviews, while SNAP clients can use a mobile app to get real-time updates, securely confirm their identity, submit required documentation, and receive alerts when they need to report or verify changes to their household or income.
Deloitte's integrated approach equips states with the tools and strategies needed to achieve compliance, reduce financial penalties, and deliver more efficient, equitable services to SNAP participants, ultimately supporting community well-being amid evolving federal requirements.
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world's most admired brands, including nearly 90% of the Fortune 500® and more than 8,500 U.S.-based private companies. At Deloitte, we strive to live our purpose of making an impact that matters for our people, clients, and communities. We bring together distinct talents, technologies, disciplines, and an ecosystem of alliances to help tackle today's most complex business challenges and drive long-term progress. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.