Bank of America has introduced Ask Global Payments Solutions (AskGPS), a generative AI tool designed to transform how its Global Payments Solutions (GPS) team serves over 40,000 business clients worldwide. Built in-house and trained on over 3,200 internal documents, including product guides, term sheets, and FAQs, AskGPS enables employees to answer simple to complex client inquiries in seconds, significantly enhancing efficiency and client service.
AskGPS marks a significant advancement in Bank of America’s use of generative AI, converting institutional knowledge into real-time, actionable intelligence. Unlike traditional methods that required hours of research and cross-regional coordination, AskGPS delivers near-instant answers, potentially saving tens of thousands of hours annually. “AskGPS turns institutional knowledge into real-time intelligence,” said Mark Monaco, head of GPS at Bank of America. “It's more than a search tool—it's a strategic engine, helping our teams respond faster and deliver the kind of clarity and advice clients expect in today's environment.”
The AI-powered tool directly enhances the client experience by offering:
This efficiency allows the GPS team to focus on delivering high-value, strategic support to business clients, aligning with their evolving financial needs.
AskGPS builds on Bank of America’s existing AI solutions within GPS, including:
These tools are part of a broader AI strategy spanning intelligent agents, search and summarization, content generation, and operations. “AskGPS is a bold leap forward in how we harness GenAI across the enterprise,” said Jarrett Bruhn, head of Data & AI for GPS at Bank of America. “By turning static content into dynamic intelligence, we're not just improving access—we're transforming how our teams learn, respond and lead with insight.”
By automating routine tasks, AskGPS empowers employees to prioritize creativity and complex client interactions, aligning with Bank of America’s commitment to leveraging AI for operational excellence. The tool’s ability to streamline processes and deliver dynamic insights positions the GPS team to lead in a competitive financial landscape.
AskGPS represents a transformative step in Bank of America’s mission to deliver innovative, client-centric financial solutions, reinforcing its leadership in AI-driven banking services for global business clients.
Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 69 million consumer and small business clients with approximately 3,700 retail financial centers, approximately 15,000 ATMs (automated teller machines) and award-winning digital banking with approximately 59 million verified digital users.
Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 4 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and more than 35 countries. Bank of America Corporation stock is listed on the New York Stock Exchange.
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