Liberate was recognized as a PropertyCasualty360 Insurance Luminary Class of 2025 for its pioneering conversational Voice AI platform. This accolade highlights Liberate’s transformative impact on the property and casualty (P&C) insurance sector, enhancing customer experience and operational efficiency for leading carriers and agencies.
Award: PropertyCasualty360 Insurance Luminaries Class of 2025
Category: Technology Innovation
Recognized for: Conversational Voice AI and FNOL solutions
Impact: Streamlines insurance processes, improves policyholder experience
Selection Criteria: Goal achievement, industry impact, modernization, ethical standards
Leadership: Led by CEO Amrish Singh
Liberate’s Voice AI platform, deployed across major P&C carriers, automates customer interactions like quotes, first notice of loss (FNOL), and service requests with human-like empathy. “The Insurance Luminaries recognition highlights innovation through both modernization and humanization, which perfectly aligns with our mission,” said Amrish Singh, CEO and Co-Founder of Liberate. The platform reduces call center workload by up to 40% and improves FNOL processing speed by 60%, per industry reports.
Selected by a panel of industry experts, Liberate stood out for its clear goals, impactful results, and commitment to ethical service. “Insurance is a complex and intricate industry with what seems like a million moving parts,” said Editor in Chief Elana Ashanti Jefferson. “This professional recognition program allows us to spotlight companies that truly make a difference.” Liberate’s solutions align with the industry’s mission to support policyholders post-loss while addressing modern challenges like rising claim costs, which increased 12% in 2024.
Liberate’s Voice AI, Email AI, SMS AI, and Digital Intake solutions deploy in weeks with minimal integration, offering cost-effective automation. They handle 68% of customer interactions, a critical factor given that FNOL satisfaction drives 68% of policyholder loyalty, per research. By reducing manual tasks, Liberate enables insurers to focus on complex claims, boosting customer satisfaction by 25% in pilot programs.
Liberate joins other 2025 Luminaries like Hi Marley and Ohio Mutual, recognized for their Conversational FNOL solution, reflecting a broader trend of AI-driven insurance innovation. The P&C sector, valued at $2.3 trillion globally, increasingly relies on AI to manage rising costs and customer expectations, with 70% of insurers adopting conversational AI by 2025, per McKinsey.
Liberate’s recognition underscores its leadership in humanizing insurance through AI, setting a new standard for accessibility and efficiency in the P&C industry.
Liberate Voice AI, Email AI, SMS AI and Digital Intake have revolutionized the insurance industry by seamlessly answering phone calls, emails, SMS and digital interactions - collecting quote information, receiving FNOLs and servicing customer requests in an empathetic, humanlike manner. Liberate's affordable and customizable AI solutions typically deploy in weeks with almost no integration overhead and have been proven to overcome labor challenges while enhancing policyholder service levels for retail agencies, MGAs and carriers.
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