Casap, a leading AI-powered disputes automation and fraud prevention platform, was awarded Best of Show at FinovateFall 2025 in New York, as announced on September 12, 2025. Recognized for its innovative, end-to-end solution, Casap transforms dispute resolution for financial institutions by combining AI-driven automation, first-party fraud detection, and consumer-centric design.
Award: Best of Show at FinovateFall 2025, a premier fintech conference.
Platform: Resolves disputes end-to-end with AI, reducing fraud losses by up to 51%.
Key Features: Instant resolutions, AI-driven automation, proprietary fraud scoring, deep integrations, and consumer-first experience.
Customer Results: Up to 80% case automation, 85% faster processing, 60% NPS improvement.
Funding: $25M Series A, the largest in the disputes category, announced August 2025.
Source: Business Wire, September 12, 2025.
Casap’s platform was lauded for addressing the rising challenge of first-party fraud, which accounts for 30-50% of fraud losses globally. Unlike legacy tools, Casap integrates intelligent decisioning, fraud scoring, and network-grade integrations to deliver fast, transparent resolutions. “Casap’s demo on how intelligent automation can transform the way financial institutions handle their disputes and fraud truly resonated with our audience,” said Greg Palmer, VP of Strategy at Finovate.
Casap’s platform redefines dispute resolution with:
Instant Resolution: Automatically credits honest consumers when evidence is clear, minimizing fraud loss.
AI-Driven Automation: Manages the full dispute lifecycle—intake, triage, decisioning, chargeback filing, and communication.
First-Party Fraud Detection: Uses claims, transaction, and account signals to identify abuse patterns early.
Predictive Win Score: Guides actions with case-level success probabilities.
Deep Integrations: Embeds with cores, digital banking platforms, processors, and card networks.
Consumer-First Experience: Offers real-time dispute tracking and white-label self-service.
Built-In Compliance: Configurable workflows ensure regulatory adherence.
Financial institutions using Casap report:
80% Automation: Up to 80% of disputes resolved without manual intervention.
85% Faster Processing: Significant reduction in resolution times.
40% Fewer Contacts: Decreased consumer interactions due to streamlined processes.
51% Fewer Write-Offs: Reduced fraud losses, as seen by clients like Chartway FCU.
60% NPS Improvement: Enhanced customer satisfaction through transparent experiences.
With first-party fraud driving 30-50% of losses, Casap’s AI agents manage the dispute lifecycle in one system, proactively flagging suspicious activity and automating resolutions. “We give institutions the tools to resolve cases quickly, fairly, and transparently—delighting honest consumers while protecting against abuse,” said Shanthi Shanmugam, Casap’s co-founder and CEO. The $25M Series A funding, led by Emergence Capital, underscores demand for Casap’s solution.
Casap delivers AI-powered disputes automation and fraud prevention, integrating regulatory expertise and network connectivity to resolve disputes efficiently. Serving banks, credit unions, and fintechs, Casap drives back-office efficiencies, fraud protection, and consumer trust.
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