FIS, a global leader in financial technology, has announced a strategic partnership with Glia, a pioneer in AI-powered banking interactions, to integrate Glia's AI for All™ into FIS' Digital One suite. This collaboration enhances retail and business banking products, creating seamless, personalized customer experiences while optimizing operations through a unified ecosystem of AI and human expertise.
The integration embeds Glia's AI directly into Digital One, allowing AI agents to manage routine inquiries instantly while escalating complex issues to humans with full context. This hybrid model ensures quick, adaptive support, freeing frontline teams for high-impact interactions. Hashim Toussaint, Head of Retail Digital & Open Banking at FIS, stated, “At FIS, we're committed to unlocking financial technology at every touch point of the customer experience. By integrating Glia's sophisticated AI and digital interaction capabilities into our Digital One platforms, we're enabling banks and credit unions to reap the benefits of a virtual workforce and high-touch, personalized service.”
The partnership delivers:
Dan Michaeli, CEO and Co-founder of Glia, noted, “Financial institutions today face the dual challenge of meeting rising customer expectations while managing operational costs. Adding Glia’s AI-powered platform to FIS’s digital online banking products creates a powerful solution that doesn't force organizations to choose between efficiency and experience—they can have both.”
PrimeSouth Bank's Karla West, Call Center Manager, AVP, shared, “We work hard to maintain the customer trust that we’ve prided ourselves on for 130 years... We have a truly continuous digital experience where customers can get the help they need instantly—whether they're just browsing our site or managing their account.”
This partnership aligns with FIS' modernization framework, where open banking drives transformation. Institutions can explore enhanced Digital One platforms via FIS representatives or www.fisglobal.com/digital-banking.
FIS and Glia's alliance redefines banking by blending AI efficiency with human insight, empowering institutions to deliver trusted, personalized services in a competitive $1.5 trillion fintech market.
FIS is a financial technology company providing solutions to financial institutions, businesses and developers. We unlock financial technology that underpins the world’s financial system. Our people are dedicated to advancing the way the world pays, banks and invests, by helping our clients confidently run, grow and protect their businesses. Our expertise comes from decades of experience helping financial institutions and businesses adapt to meet the needs of their customers by harnessing the power that comes when reliability meets innovation in financial technology.
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