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Verint®, The CX Automation Company™, announced the winners of its Global Customer Awards at Engage 2025 in Orlando, Florida, on September 11, 2025. The awards recognize organizations and individuals leveraging Verint solutions to achieve significant AI business outcomes in customer experience (CX) automation, evaluated by Robin Gareiss of Metrigy and Juanita Coley of Sold Rock Consulting.
Event: Verint Engage 2025, premier CX Automation conference in Orlando, FL.
Categories: Accelerated Insights with AI, Excellence in Elevating CX, Excellence in Elevating EX, Increased Agent Capacity, Supercharged Self-Service.
Platinum Winners: New York Life, CVS Aetna, Pilot Company, MSC Industrial Supply, Volaris.
Judges: Robin Gareiss (Metrigy CEO) and Juanita Coley (Sold Rock Consulting CEO).
Company: Verint serves 80+ Fortune 100 companies with AI-powered bots and open platform.
Impact: Winners demonstrate tangible AI improvements in CX and business metrics.
The Verint Engage Global Customer Awards celebrate real-world AI applications across five categories, showcasing transformations in CX and employee experience (EX). Winners were selected for their innovative use of Verint's AI-powered Open Platform.
This category honors organizations using AI for rapid data analysis and actionable insights.
PLATINUM: New York Life Group Benefit Solutions – Alex Jennings and Linda Webster
GOLD: BARK – James Liebherr
SILVER: hypeone by neo – Ana Alice Limongi Gasparini
Recognizes outstanding improvements in customer experience through AI automation.
PLATINUM: CVS Aetna – Beth Linthicum and the CVS Aetna Call Quality, Analytics and Customer Experience team
GOLD: Costco – Jamie Abernathy and the Costco Team
SILVER: Aguas Andinas in partnership with NewGO – Sebastian San Jorge
Highlights AI-driven enhancements to employee experience and productivity.
PLATINUM: Pilot Company in partnership with Five9 – Kelly Josey
GOLD: Plymouth Rock – Kristin Farrell
Awards solutions that scale agent efficiency and reduce workload through AI.
PLATINUM: MSC Industrial Supply – Maria Arp
GOLD: Leading U.S. insurance and financial services company
SILVER: Priority Health – Eli Garza
Celebrates AI innovations in self-service tools for end-users.
PLATINUM: Volaris – Daniel Gelemovich and Iker Urionaguena
GOLD: Region of Waterloo – Chris Hobden
SILVER: Analog Devices – Lisa Allison
"During interviews with Verint Engage Global Customer Award contenders, I was so impressed with how they used AI to transform CX, documented by tangible improvements to their business success metrics," said Robin Gareiss. Juanita Coley added, "What I loved most about this year’s entries were the various uses of AI throughout the customer and employee journeys."
The awards showcase how Verint's Open Platform and AI-powered bots deliver real-world outcomes, serving over 80 Fortune 100 companies. "Congratulations to all who entered the Engage Global Customer Awards – it’s remarkable seeing real-world examples of how AI can benefit brands in every industry," said Jasen Williams, Verint’s Senior Vice President of Global Marketing. For more on achieving AI business outcomes, visit Engage25 and Verint.com.
Verint's recognition of these winners highlights the growing impact of CX Automation in driving efficiency, personalization, and innovation across industries.
Verint® is a leader in Customer Experience (CX) Automation, providing an AI-powered Open Platform used by iconic brands to deliver tangible business outcomes. With solutions for insights, engagement, and optimization, Verint empowers enterprises to scale CX through AI bots and automation.
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