As demand for integrated and adaptive portfolio management solutions grows, Tempo Software is strengthening its leadership to ensure customer success remains a central focus. The company, a leader in Adaptive Strategic Portfolio Management (SPM), has announced the appointment of Tyler McNally as its new Chief Customer Officer. McNally will lead global customer success, services, and support teams, with a mandate to deliver greater value and outcomes for Tempo's extensive customer base.
Tempo Software appoints Tyler McNally as its new Chief Customer Officer.
McNally will lead global customer success, services, and support.
He joins from Ellevation Education and has prior experience at Gainsight.
The move underscores Tempo's commitment to a customer-centric approach.
The goal is to help over 30,000 customers realize the value of Adaptive SPM.
Tempo's platform helps organizations connect strategy, execution, and outcomes.
This appointment marks a key step in Tempo's evolution toward a fully customer-centric experience driven by its Adaptive SPM platform. This approach enables organizations to move beyond static planning and connect strategy with execution more agilely, adapting rapidly to changing market conditions.
Vic Chynoweth, CEO of Tempo, emphasized the strategic importance of the role, stating, “As we continue to expand our Adaptive SPM platform and deepen our relationships with more than 30,000 customers, Tyler's experience leading global customer teams supporting global customers will be invaluable. His track record of driving product adoption at scale and proven ability to build high-performing customer success organizations aligns perfectly with our vision.”
McNally brings a strong background in modernizing customer experiences. At his previous role at Ellevation Education, he was responsible for modernizing the post-sale experience with digitally-led support. Prior to that, at Gainsight, he drove significant expansion growth and introduced AI-enabled programs to improve global customer success operations.
Tyler McNally expressed his alignment with Tempo's mission, saying, “I’m excited to join the Tempo team and help organizations realize the full value of adaptive SPM. No two journeys to strategic alignment and agility are the same, which is why Tempo’s Adaptive SPM platform is so powerful – it meets customers where they are and helps accelerate meaningful, measurable progress.”
This leadership addition signals Tempo's intensified focus on ensuring its customers successfully navigate their unique transformation journeys. By placing a seasoned leader with a proven track record at the helm of customer operations, Tempo aims to solidify its position as a partner that not only provides powerful software but also actively accelerates the achievement of tangible business outcomes for its users.
Tempo Software is the leader in Adaptive Strategic Portfolio Management (SPM), helping organizations continuously plan, adapt, and deliver results with clarity and confidence. Tempo's modular platform combines AI-powered insights with flexible adoption models to keep teams aligned, manage risk, and connect strategy to outcomes – meeting organizations wherever they are in their transformation journey. Through strategic alliances with technology platforms including Atlassian Jira, monday.com, Asana, ServiceNow, and Azure DevOps, and a robust partner ecosystem of over 300 solution providers, Tempo extends its capabilities across the enterprise. The company serves over 30,000 customers across diverse industries – including Cisco, Airbus, Oracle, and more than one-third of the Fortune 500 – who rely on Tempo to drive measurable outcomes at scale.
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