MeridianLink, Inc., a leading provider of cloud-based software platforms for financial institutions, has named Denise Cox as its new Chief Customer Officer (CCO). With over 20 years of experience in customer-facing roles at tech giants like Olo, Omnicell, Cisco, and NetApp, Cox will lead MeridianLink’s services, support, and customer success teams to enhance customer relationships and drive growth. As seen in the finance card above, MeridianLink’s stock (MLNK) closed at $15.97 on July 15, 2025, reflecting a 2.2% decline from the previous day’s close of $16.33.
Denise Cox joins MeridianLink with a proven track record of transforming customer experiences in regulated industries. “When our customers succeed, we succeed,” said Larry Katz, President and CEO designate of MeridianLink. “Denise brings a strong track record of transforming organizations to better meet customer expectations.” At Olo, Cox introduced professional services offerings and improved onboarding, driving broader product adoption. Her expertise in scaling global teams and improving Net Promoter Scores (NPS) aligns with MeridianLink’s goal of delivering exceptional customer journeys for banks and credit unions.
Cox’s appointment comes as financial institutions face shifting consumer demands and rapid innovation. “So many financial institutions are at a pivotal moment where they are experiencing shifting consumer needs and an acceleration of the pace of innovation,” Cox said. MeridianLink’s MeridianLink One platform, which powers digital lending, account opening, and data verification, serves over 1,900 customers, including many of Forbes’ 2021 top credit unions and banks. Cox’s leadership will focus on enhancing customer success to support these institutions’ digital transformation.
MeridianLink reported $320 million in revenue for 2024, with 5% year-over-year growth, and maintains a strong liquidity position with current assets over twice its short-term obligations. The finance card above shows MLNK’s market cap at $1.31 billion, with a year-high of $25.33 and a year-low of $15.49. The company’s Q1 2025 revenue of $81.5 million slightly exceeded forecasts, though its EPS of $0.09 fell short of the $0.16 estimate. Cox’s customer-centric approach is expected to bolster MeridianLink’s growth trajectory, particularly in consumer lending, which grew 11% year-over-year.
Denise Cox’s appointment as CCO strengthens MeridianLink’s commitment to customer success, positioning the company to meet the evolving needs of financial institutions. As the industry embraces digital transformation, Cox’s leadership will drive enhanced customer experiences and sustainable growth.
MeridianLink empowers financial institutions and consumer reporting agencies to drive efficient growth. MeridianLink’s cloud-based digital lending, account opening, background screening, and data verification software solutions leverage shared intelligence from a unified data platform, MeridianLink® One, to enable customers of all sizes to identify growth opportunities, effectively scale up, and support compliance efforts, all while powering an enhanced experience for staff and consumers alike.
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