LinkSquares, a leader in AI-powered Contract Lifecycle Management (CLM) solutions, announced on August 21, 2025, the appointment of Kellie Snyder as Chief Customer Officer. Snyder’s extensive experience in customer success will drive LinkSquares’ mission to deliver exceptional value to its clients.
LinkSquares has appointed Kellie Snyder as its Chief Customer Officer to further elevate customer relationships and experience. With over two decades of global leadership in professional services and customer success at companies like Adobe, CA Technologies (now Broadcom), Lithium (now Khoros), Deputy, and Onapsis, Snyder has a proven track record of building scalable customer success organizations. “Kellie’s appointment marks yet another significant milestone for LinkSquares as we continue to focus on driving ROI for our customers,” said Chris Combs, CEO of LinkSquares.
Snyder’s career is distinguished by her ability to create foundational processes and technologies that enhance customer success, services, education, and support teams. At Onapsis, she led all post-sales teams, including renewals, driving significant improvements in retention rates and customer satisfaction. “I’m incredibly excited to join LinkSquares at such a dynamic time in the company’s evolution,” said Snyder. “The opportunity to work with a team that’s genuinely revolutionizing contract management through AI-powered innovation was incredibly compelling.”
LinkSquares’ AI-powered CLM platform streamlines contract management, reduces risk, and increases efficiency for over 1,000 customers, including DraftKings and Wayfair. The company’s customer-centric approach was recently recognized in the 2025 G2 Summer Grid Report, where it earned a 98% quality of support rating and ranked #1 in the Mid-Market category. Additionally, LinkSquares has been named to the Inc. 5000 list for five consecutive years and secured the #174 spot on the Deloitte Technology Fast 500, reflecting a 675% growth rate.
Snyder’s strategic approach will build on LinkSquares’ strong foundation, helping customers unlock greater value from their contract management processes. Her leadership aligns with LinkSquares’ mission to deliver outstanding value through its AI-first platform, reinforcing its position as a market leader in CLM solutions.
Kellie Snyder’s appointment as Chief Customer Officer positions LinkSquares to further enhance its customer success initiatives, leveraging AI-driven innovation to deliver unparalleled value in contract lifecycle management.
LinkSquares is the leading AI-powered contract lifecycle management platform, trusted by more than 1,000 customers, including DraftKings, ProPharma, Wayfair, and the Boston Celtics. LinkSquares' advanced AI engine is uniquely designed with a proprietary blend of predictive and generative AI, specifically trained to excel with legal documents. LinkSquares revolutionizes contract management by delivering powerful analytics, minimizing organizational risk, and enhancing the speed and precision of contract workflows at every stage — unlocking greater efficiency, reliability, and strategic value for teams across the business.
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