iQor CXBPO™, a global leader in full-lifecycle customer experience business process outsourcing, today announced the appointment of Colleen Beers as Chief Growth Officer. Reporting directly to President and CEO Chris Crowley, Beers will spearhead the company’s global sales and growth strategy with a strong emphasis on acquiring new enterprise clients, expanding existing accounts, and building data-driven, sustainable revenue streams.
Colleen Beers joins iQor with extensive expertise in building and scaling commercial operations within the customer experience and BPO sectors. Her career includes leading large global sales and operations teams, driving major client portfolio expansions, and partnering with executive leadership to achieve profitable, sustainable growth.
Most recently at TPG, Inc., Beers transformed a founder-led sales model into a structured, enterprise-ready growth organization for an AI-powered CX and analytics platform. Earlier at Alorica, she held key executive positions overseeing North America and Europe operations, strategic accounts, and large-scale business transformations.
“Colleen is a proven sales and growth leader who understands how to build revenue engines that last,” said Chris Crowley, President and CEO of iQor. “She brings deep CX industry expertise, strong commercial discipline, and a people-first leadership style that aligns with iQor’s culture. As we continue to scale our business and expand our presence across industries and regions, Colleen will play a critical role in driving sustainable growth.”
In her role as Chief Growth Officer, Beers will define and execute iQor’s global growth agenda, including sales strategy, partnership development, pipeline optimization, forecast accuracy, and targeted expansion into enterprise and regulated industries. Her approach emphasizes aligning sales execution with measurable client outcomes while upholding iQor’s culture of trust and long-term client relationships.
“Growth happens when strategy, people, and purpose align. I believe growth is earned through trust, clarity, and showing up for one another,” said Beers. “I’m honored to join iQor at a pivotal moment and excited to build what’s next together.”
Beers is widely recognized for her contributions to the CX industry, including a decade as an Advisory Board Member of Customer Contact Week (CCW) and induction into the CCWomen Hall of Fame for her leadership and advocacy for inclusive advancement in the sector.
This appointment positions iQor to accelerate momentum in intelligent customer experience solutions, leveraging its AI-driven offerings across CXBPO, Growth as a Service, and infinityAiQ to support global brands in acquisition, engagement, and retention.
About iQor CXBPO™
iQor CXBPOTM is a trusted partner in intelligent customer experience solutions for global brands and a portfolio company of Mill Point Capital. With 47,000+ employees across 11 countries, iQor combines three decades of expertise with AI-driven innovation to optimize performance across the entire customer lifecycle. Through its three delivery pillars — CXBPO, Growth as a Service, and infinityAiQ — iQor delivers scalable solutions that drive acquisition, engagement, and retention. Powered by data intelligence and a people-first culture, iQor transforms customer interactions into measurable growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor empowers brands to grow smarter.
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