Aspect and Cinareo have announced a partnership designed to bridge the gap between long-range, scenario-driven capacity planning and real-time workforce execution in contact centers. The collaboration aims to replace risky spreadsheet-based planning with an integrated workflow that aligns financial budgets, service goals, and hiring plans with daily scheduling and intraday management.
Aspect and Cinareo partner to connect capacity planning with real-time workforce execution.
Cinareo provides scenario-based capacity planning aligned to budgets and service targets.
Aspect translates approved plans into actionable schedules and manages intraday adjustments.
The solution replaces error-prone spreadsheet models with a unified, data-driven workflow.
It enables planning horizons from 52 weeks up to three years.
Key benefits include precise planning, confident execution, and validated ROI tracking.
Many contact centers struggle with siloed planning, using spreadsheets to model "what-if" scenarios for staffing and budgets, while separate workforce management systems handle scheduling. This partnership integrates Cinareo's cloud-based capacity planning platform with Aspect's real-time scheduling and intraday management. The result is a connected workflow that turns strategic capacity plans into executable schedules and allows for dynamic adjustments as conditions change.
Cinareo delivers guided, scenario-based capacity plans across weekly, monthly, and multi-year horizons (up to three years). These plans are aligned with financial budgets, hiring timelines, and service level targets. Once a plan is approved, Aspect's platform operationalizes it by generating optimized schedules and providing tools for real-time intraday management. Shared assumptions and plan-versus-actual visibility keep operations and finance teams aligned from planning through execution.
The partnership is designed to help contact center leaders achieve greater precision and confidence. Key benefits include the ability to Plan with Precision by modeling complex, multi-channel scenarios in minutes; Execute with Confidence by translating plans into actionable schedules that adapt to demand shifts; and Prove Impact through variance tracking and financial views that validate decisions and demonstrate ROI.
This integrated approach addresses a critical pain point, enabling organizations to move from strategic planning to daily performance with greater accuracy, agility, and measurable outcomes.
About Aspect
Aspect delivers an intelligent platform that helps organizations solve tough workforce challenges by optimizing forecasting, scheduling, and engagement management in real time. With decades of expertise and a unified approach, Aspect helps enterprises lower costs, improve service, and empower teams to deliver better customer experiences.
About Cinareo
Cinareo is a cloud-based workforce insights SaaS application that eliminates the need for unsustainable Excel spreadsheets with scenario-based capacity planning across staffing, financials, and recruitment. Built for omni-channel, multi-skilling environments, Cinareo enables leaders to answer “what-if” questions quickly, govern assumptions, and make confident decisions across lines of business.
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