AeC, a leader in Brazil’s customer experience management (CXM) industry, has been honored with Frost & Sullivan ’s 2025 Brazilian Company of the Year Award. Recognized for its innovation, operational excellence, and customer-centric digital transformation, AeC continues to set benchmarks in Brazil’s fast-evolving CXM landscape, delivering impactful solutions for enterprises and customers alike.
AeC wins Frost & Sullivan’s 2025 Brazilian Company of the Year Award.
Recognized for innovation and customer-centric digital transformation.
Leverages AI, omnichannel platforms, and predictive analytics for CXM.
Hybrid model blends automation with human expertise for personalization.
Reduces resolution times and boosts customer trust and loyalty.
Strengthens market leadership through scalable, high-impact solutions.
AeC’s recognition stems from its outstanding performance in Frost & Sullivan’s rigorous benchmarking process, which evaluates visionary innovation and customer impact. The company’s strategic use of AI-powered automation, real-time analytics, and omnichannel contact centers has redefined customer engagement in Brazil. By aligning technology-driven strategies with market demands, AeC delivers seamless, scalable solutions that enhance operational efficiency and customer satisfaction across diverse sectors. “AeC’s usage of its own real-time decision-making and actionable insights means that its customer service can provide faster, more accurate solutions to customer queries, resulting in lower resolution times and a higher level of customer trust,” said Sebastian Menutti, industry director at Frost & Sullivan.
AeC’s long-term growth strategy focuses on digital transformation and deep client partnerships. Its integrated CXM suite, encompassing AI, predictive analytics, and omnichannel platforms, simplifies operational complexity while enabling personalized customer experiences. This approach drives retention and strengthens customer loyalty. “Being named Company of the Year by Frost & Sullivan for the fourth consecutive time reinforces our belief that great results come when technology and human warmth walk side by side. At AeC, we don’t just embrace digital transformation, we shape it to serve people better. This recognition is a reflection of our team’s dedication to delivering real impact through innovation, simplicity, and care. We are proud to lead Brazil’s evolution and to keep creating opportunities that transform lives across the country,” said Raphael Duailibi, CEO at AeC.
A key differentiator for AeC is its hybrid model, which balances AI-driven automation with human expertise. While AI streamlines service delivery and reduces resolution times, highly trained human agents provide empathetic handling of complex or sensitive interactions. This dual approach ensures both efficiency and personalization, critical for reducing churn and enhancing customer satisfaction. AeC’s ability to combine technological innovation with human warmth positions it as a leader in delivering impactful CXM solutions.
AeC’s commitment to innovation, operational excellence, and customer-centricity has solidified its leadership in Brazil’s CXM industry. By continuously advancing its technology and strategies, the company not only shapes the future of customer experience management but also delivers measurable value for clients and end users, setting a high standard for the industry.
For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, megatrends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success.
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