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Dialpad, the AI-first communications and agentic platform, has named Brett Reed as its permanent Chief Financial Officer, transitioning from his interim role. This appointment strengthens Dialpad's financial leadership as the company expands to serve the world's largest enterprise organizations amid rising demand for scalable AI-driven communications and agentic solutions.
The enterprise communications landscape is evolving rapidly, with organizations moving beyond AI pilots to deploy production-grade, autonomous solutions that drive real business outcomes. Dialpad's platform stands out by integrating AI-native capabilities across customer service, sales, and unified communications, positioning the company to capitalize on this transition.
"The enterprise market is moving past the experimental phase of AI and into a phase of rigorous execution," said Craig Walker, CEO and Co-founder of Dialpad. "Brett is a high-impact leader who has a strong reputation with the investment community and knows exactly what it takes to scale a world-class organization. By naming him CFO, we’re ensuring Dialpad has the financial discipline and the 'A-team' in place to get after the massive opportunity in Agentic AI for our customers."
Reed's extensive background in scaling high-growth technology companies equips him to guide Dialpad through its next phase of expansion. His experience at Salesforce and Vlocity provides proven expertise in enterprise-grade financial strategy, investor relations, and operational efficiency—critical as Dialpad targets larger, more complex deployments.
"Dialpad has built the most complete and AI-native platform the way business actually works today – and with our leading agentic capabilities, we are defining how businesses will work in the future," said Brett Reed, CFO. "I am thrilled to take on this role as we streamline our operations to deliver the performance, security, and measurable value that our enterprise customers demand."
This leadership addition reinforces Dialpad's commitment to long-term enterprise success, ensuring robust financial oversight while accelerating innovation in agentic AI to meet customer needs for secure, scalable, and high-performance communications solutions.
About Dialpad
Dialpad is the AI-first communications and agentic platform defining the next era of business conversations and actions. From customer service to sales to unified communications, Dialpad delivers AI-enhanced experiences for customers worldwide including Randstad, Nasdaq, Express Scripts, T-Mobile, Motorola Solutions, Tractor Supply, and Texas Roadhouse.
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