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KnowBe4 has appointed Kelly Morgan as Chief Customer Officer to lead its global customer lifecycle organizations, including Customer Success, Support, Managed Services, and Professional Services, with a focus on delivering measurable risk reduction, retention, and long-term value as the company expands in human and AI risk management.
KnowBe4, the leading platform for comprehensive human and agentic AI risk management, announced the appointment of Kelly Morgan as Chief Customer Officer. Reporting directly to CEO Bryan Palma, Morgan will oversee the company’s global Customer Success, Customer Support, Managed Services, and Professional Services teams, driving a unified, outcomes-focused customer experience across every stage of the lifecycle.
The appointment aligns with KnowBe4’s ongoing expansion in the rapidly evolving Human and AI Risk Management market, where organizations increasingly require adaptive defenses against both human-driven and AI-related cybersecurity threats. Morgan’s role emphasizes measurable results—such as risk reduction, improved retention, and enhanced long-term customer value—while ensuring seamless engagement at every touchpoint.
“Our customers are at the heart of everything we do, and welcoming Kelly to our leadership team reinforces our commitment,” said Bryan Palma, CEO of KnowBe4. “Kelly’s extensive expertise in building high-performing global teams and his proven track record of driving durable retention, improving profitability, and scaling customer value will be instrumental as we enter our next phase.”
Morgan brings more than 20 years of leadership in customer success and post-sale operations. Most recently, he served as Chief Customer Officer at DocuSign, where he led global teams focused on customer outcomes and expansion. Prior to that, he held the dual role of Chief Customer Officer and General Manager at Sykes, and he founded Seven Two Seven, a boutique consultancy advising SaaS and technology companies on customer-centric strategies.
“I am excited to join KnowBe4 at such a critical time in cybersecurity,” said Kelly Morgan, Chief Customer Officer at KnowBe4. “The organization has already established itself as a leader in Human Risk Management, and I am eager to partner with this talented team to help customers realize measurable outcomes - reducing human and AI-driven risk while maximizing the value they derive from the platform.”
This leadership addition underscores KnowBe4’s dedication to delivering exceptional, value-driven customer experiences as it continues to innovate in awareness training, integrated security, real-time coaching, and AI Defense Agents. By prioritizing customer outcomes and lifecycle value, KnowBe4 strengthens its position as a trusted partner for organizations worldwide navigating modern cyber threats.
About KnowBe4
KnowBe4 empowers workforces to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 builds security culture and helps teams manage both human and agent risk. The company delivers a comprehensive, agentic best-of-suite platform for Human Risk Management, creating an adaptive defense layer that reinforces secure behavior against evolving cybersecurity threats. The HRM+ platform includes awareness training, integrated cloud email security, real-time coaching, crowdsourced anti-phishing, AI Defense Agents, and more. As AI becomes increasingly embedded in business operations, KnowBe4 prepares the modern workforce by training both humans and AI agents to recognize and respond to security risks. Through this unified approach, KnowBe4 leads workforce trust management and defense strategies.
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