.jpg)
RSA has appointed Ryan Toben as its new Chief Customer Officer, a strategic addition to the company's leadership team. Toben brings over 20 years of experience in customer success, sales operations, and commercial execution from roles at Cabrio, Kiddom, and Gainsight. In his new role, he will own the end-to-end customer journey, serving as the voice of the customer and leading a global organization focused on delivering value to RSA's clients in high-security industries.
RSA appoints Ryan Toben as its new Chief Customer Officer.
Toben brings 20+ years of experience in customer success and sales operations from Cabrio, Kiddom, and Gainsight.
He will lead the global customer organization and own the end-to-end customer journey.
The role focuses on ensuring customer priorities shape RSA's innovation agenda.
RSA serves over 9,000 organizations managing 60+ million identities.
The appointment aims to deliver best-in-class support and outcomes for security-first customers.
The appointment of a dedicated Chief Customer Officer underscores RSA's commitment to placing customer experience and value realization at the core of its strategy. CEO Greg Nelson emphasized the critical nature of RSA's clientele, stating, “High-security leaders across government, financial services, energy, healthcare, and other high-assurance industries rely on RSA.” He added that Toben's role will ensure these customers' priorities directly influence the company's innovation-led agenda and that they receive superior support throughout their engagement.
Ryan Toben's mandate extends beyond traditional support to actively shaping product and service evolution based on customer insights. In his statement, he highlighted the unique challenges of RSA's market: “RSA protects organizations where complexity is table stakes and security is non-negotiable.” By leveraging deep customer feedback, the aim is to continue delivering tailored solutions that address specific high-assurance use cases and help organizations proactively stay ahead of threats.
Toben's prior experience is rooted in scaling customer-centric functions at SaaS companies. His roles as SVP of Customer Success & Sales Operations at Cabrio, Chief Revenue Officer at Kiddom, and various leadership positions at Gainsight—culminating as General Manager of International Business—provide him with a proven track record in driving commercial execution and building customer success organizations. This background is intended to bring operational rigor and strategic focus to RSA's global customer engagement model.
The appointment of Ryan Toben as Chief Customer Officer reinforces RSA's focus on its security-first enterprise clients. By establishing a dedicated executive to champion the customer journey, RSA aims to strengthen trust, enhance value delivery, and ensure its AI-powered Unified Identity Platform continues to evolve in direct response to the needs of the world's most secure organizations.
About RSA
The AI-powered RSA Unified Identity Platform protects the world’s most secure organizations from today’s and tomorrow’s highest-risk cyberattacks. RSA provides the identity intelligence, authentication, access, governance, and lifecycle capabilities needed to prevent threats, secure access, and enable compliance. More than 9,000 security-first organizations trust RSA to manage more than 60 million identities across on-premises, hybrid, and multi-cloud environments.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.