MagTek, in collaboration with Magensa and cleverQ, has launched an integrated secure identity verification solution combining cleverQ's queue management and appointment scheduling technology with MagTek's Qwantum™ Multifactor Authentication (QMFA). This mobile-first approach delivers seamless, fraud-resistant customer journeys—from authentication and payment to service delivery—in high-touch environments such as healthcare, government, banking, and retail.
Quick Intel
Secure, Frictionless Customer Journeys The combined solution addresses the growing need for seamless yet highly secure interactions in service-oriented industries. Customers initiate the process at a self-service kiosk, where cleverQ handles service selection and MagTek's DynaFlex processes secure payments. cleverQ then generates tickets and routes individuals to the appropriate queue or provider, all while QMFA verifies identity upfront to prevent unauthorized access or fraud.
This integration creates a single, intelligent flow that authenticates users, processes payments, and manages service delivery without requiring multiple steps or logins. By verifying identity before any service begins, organizations strengthen compliance, reduce workload on staff, and achieve higher operational efficiency through faster throughput and fewer errors.
"What customers expect today is one seamless flow—from authentication to payment to service," said Dirk Ostermann, CEO of cleverQ. "By integrating MagTek's QMFA, we enable secure, compliant, end-to-end customer journeys without friction."
Modernizing Authentication with Qwantum™ MagTek's Qwantum Multifactor Authentication eliminates vulnerable legacy models by providing real-time, cryptographically secure protection. Qwantum Tokens streamline credentialing and safeguard high-risk transactions, supporting a mobile-first paradigm that aligns with contemporary user expectations for speed and security.
"cleverQ is an ideal partner because they already operate where secure identity and payments matter most," said John Arato, Chief Sales Officer of MagTek. "Together, we can demonstrate how authentication, access, and payment belong in one intelligent, automated flow."
Target Applications and Benefits The solution is particularly valuable in environments handling sensitive interactions:
By combining authentication, payment, and queue management, the platform minimizes operational silos, enhances customer satisfaction through reduced wait times, and delivers measurable improvements in security and efficiency.
About MagTek
Founded in 1972, MagTek is a leading manufacturer of electronic systems for the reliable issuance, reading, transmission, and security of cards, barcodes, checks, PINs, and identification documents. Leading with innovation and engineering excellence, MagTek is known for quality and dependability. Our hardware products include secure card reader/authenticators, Qwantum secure cards, token generators; EMV Contact Chip, EMV Contactless, barcode and NFC reading devices; encrypting check scanners, PIN pads, and credential personalization systems. These products all connect to Magensa, a MagTek owned gateway that offers businesses the ability to securely process transactions using authentication, encryption, tokenization, and non-static data. At MagTek, we don't outsource security. Our USA-based headquarters in Seal Beach, CA house our engineering, key injection, device management, production, sales, quality, and final assembly departments.
About cleverQ
cleverQ US is the American subsidiary of B.I.C. GmbH, a German software company that has been driving digital innovation in queue and appointment management since 2015. With our solutions, organizations streamline customer flows, reduce wait times, and improve service experiences. By working with strong local partners, we bring proven European expertise to the U.S. market and create tailored solutions for businesses across industries. Together, we enable future-ready customer journeys.
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