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Forcepoint, a global cybersecurity leader, has announced the appointment of Eva Klein as its new Chief Customer Officer. Klein brings over 25 years of experience in customer success, sales, and partner enablement to the role, where she will lead the global customer success organization. Her focus will be on driving customer onboarding, adoption, and value realization as organizations implement Forcepoint's Data Security Cloud platform to protect data in an AI-driven era.
Forcepoint appoints cybersecurity and customer success veteran Eva Klein as Chief Customer Officer.
Klein will lead global customer onboarding, adoption, retention, and long-term value realization.
Her mandate is to transform customer success into a growth engine for the Data Security Cloud platform.
She brings prior leadership experience from customer success roles at Mimecast, HubSpot, and Rapid7.
The role addresses the critical need for measurable security outcomes as AI and synthetic data proliferate.
Klein will report to Rick Hanson, President of Go-to-Market at Forcepoint.
As AI accelerates the creation and sharing of data, organizations require security solutions that deliver tangible outcomes beyond mere visibility. Forcepoint's AI-native Data Security Cloud platform is designed to identify sensitive data in context, understand its movement, and adapt protections in real-time. Eva Klein's appointment is aimed at ensuring customers successfully operationalize this capability to close the gap between insight and control. Rick Hanson, President of Go-to-Market at Forcepoint, emphasized the strategic timing, stating, “Eva joins Forcepoint at a moment when customer success is inseparable from security outcomes. Customers need both data visibility and control to help them navigate the many unknowns and complexities of AI operationalization, risk mitigation and compliance.”
Klein's extensive background includes serving as Vice President of Global Customer Success at Mimecast, where she led teams focused on retention and value delivery. She also held senior customer leadership roles at HubSpot and Rapid7, building and scaling success organizations during periods of rapid growth. This experience positions her to strengthen Forcepoint's customer journey as a continuous cycle of operational excellence.
Klein articulated the core customer need that attracted her to Forcepoint, explaining, “Customers don’t measure security by features — they measure it by whether it works when risk changes. Forcepoint’s approach to data security is grounded in that reality. Helping customers turn insight into confident action, and sustain that over time, is what drew me to the company.”
Her statement underscores the platform's value proposition: moving beyond static security features to provide adaptive protection that responds to evolving threats and regulatory demands. By leading the global customer success organization, Klein will be responsible for ensuring that customers not only deploy the Forcepoint platform but also achieve continuous, measurable security outcomes that justify their investment and foster long-term loyalty.
This executive hire signals Forcepoint's commitment to making customer success a central pillar of its growth strategy as it scales its Data Security Cloud platform to help enterprises and governments protect their most critical asset—data—in an increasingly complex and AI-driven world.
About Forcepoint
Forcepoint enables Self-Aware Data Security, an AI-native approach that helps enterprises and governments know their data everywhere, adapt to evolving risks and regulations in real time, and protect at scale with a unified, single-policy framework. Based in Austin, Texas, Forcepoint creates safe, trusted environments for customers and their employees in more than 150 countries.
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