Atomicwork has announced the availability of its agentic service management platform (ITSM & ESM) on the Microsoft Marketplace. This listing enables customers to discover, deploy, and manage Atomicwork seamlessly within the Microsoft ecosystem, including support for Microsoft Azure Consumption Commitments (MACC) to accelerate procurement and integration.
Quick Intel
Empowering In-Flow, Agentic Service Management
Enterprise IT teams face mounting demands to deliver rapid, dependable support amid sprawling technology stacks and rising employee expectations. Legacy ITSM approaches often force users into separate portals and manual ticket processes disconnected from their actual work environment.
Atomicwork changes this with an AI-native, agentic platform that brings service delivery directly into the tools employees use daily. Atom, the Universal AI Agent, understands context and orchestrates support across Microsoft collaboration, identity, device management, and cloud services. This enables proactive, personalized assistance without disrupting workflows, reducing resolution times and enhancing productivity.
Deep Microsoft Ecosystem Integration
Atomicwork's availability on Microsoft Marketplace builds on its native integrations with the Microsoft stack. Service workflows can span Microsoft Entra for identity, Intune for device management, SharePoint for content, Teams for collaboration, Outlook for communication, and Azure for infrastructure—creating unified, intelligent service experiences across the enterprise.
This alignment allows IT leaders to modernize service management without rip-and-replace, leveraging existing Microsoft investments while introducing agentic AI capabilities.
"Enterprise IT teams are being asked to deliver faster, more reliable services while supporting a growing range of employee and business needs," said Vijay Rayapati, CEO of Atomicwork. "By making Atomicwork available in the Microsoft Marketplace and offering deep integrations across the Microsoft ecosystem, we're helping CIOs and IT leaders modernize service management with agentic AI in a way that fits naturally into the Microsoft technology their organizations already rely on."
"We're pleased to welcome Atomicwork to Microsoft Marketplace," said Cyril Belikoff, vice president, Microsoft Azure Product Marketing. "Marketplace connects trusted solutions from global partners with customers worldwide, making it easy to find and deploy apps that work seamlessly with Microsoft products."
Accelerating Agentic IT at Enterprise Scale
The Microsoft Marketplace listing simplifies discovery and adoption for organizations seeking to evolve from traditional ITSM to agentic, AI-driven service management. It positions Atomicwork as a trusted, scalable solution for enterprises aiming to operate faster, reduce support friction, and deliver modern employee experiences.
About Atomicwork
Atomicwork is a leading agentic service management platform (ITSM and ESM), empowering IT teams to automate employee support and enterprise services for faster business. The AI-native platform integrates seamlessly with enterprise systems, internal processes, and operational workflows to help businesses deliver modern ITSM and ESM, operate faster, and scale efficiently. Headquartered in Palo Alto, Atomicwork also has offices in India.
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