Weave, a leading all-in-one customer experience platform for small and medium-sized healthcare businesses, has announced an integration with Neo, a cloud-based veterinary practice management software. As per the finance card above, Weave’s stock closed at $8.11 on July 22, 2025, reflecting investor confidence in its innovative solutions. This integration enhances veterinary practice efficiency through automation, improved client communication, and streamlined operations.
Weave integrates with Neo for seamless veterinary practice management
Automates appointment and vaccination reminders to reduce no-shows
Syncs client data between Weave and Neo for real-time updates
Call Pop displays client profiles for personalized communication
Streamlines payments with text-to-pay and flexible payment plans
Enhances review collection and missed-call text follow-ups
The integration of Weave with Neo, developed by IDEXX, introduces powerful automation features to veterinary practices. “We have reimagined the Weave platform based on extensive feedback, bringing a more powerful and flexible experience to our customers,” said Branden Neish, Chief Product and Technology Officer at Weave. Automated appointment reminders and confirmation writebacks help keep schedules full by reducing no-shows, with confirmation statuses updated in both systems. Vaccination reminders ensure clients stay on top of pet care, enhancing compliance and care quality.
Weave’s Phones and Call Pop feature displays a client’s profile, including pet information, during incoming calls, enabling personalized interactions. “We listened to our veterinary customers and designed these enhancements to make Weave even more valuable to providers and their staff,” Neish said. The Missed-call Text feature ensures no opportunity is lost by automatically sending follow-up texts to clients, while Text Writebacks allow staff to transfer text communications to the Neo system, ensuring accurate record-keeping for patient care.
The Automated Data Sync feature keeps client contact and appointment information current by regularly updating Weave with data from the Neo database. This real-time synchronization eliminates manual data entry, reducing errors and improving operational efficiency for veterinary practices using Neo’s cloud-based platform.
Weave streamlines payment processes with text-to-pay, online payments, and flexible payment plans, accelerating collections and reducing write-offs. The Reviews feature simplifies collecting and monitoring feedback on platforms like Google and Facebook, helping practices build a strong online presence. These tools collectively enhance practice profitability by improving client engagement and operational efficiency.
Weave’s integration with Neo empowers veterinary practices to focus on delivering exceptional care while automating administrative tasks and enhancing client experiences. This partnership strengthens Weave’s position as a leader in veterinary practice management solutions, driving growth and efficiency for small and medium-sized practices.
Weave is the leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire patient journey. Weave’s software solutions transform how healthcare practices attract, communicate with, and engage patients and clients to grow their business. Weave seamlessly integrates billing and payment requests into communication workflows, streamlining payment timelines, reducing accounts receivable, and supporting practice profitability. In the past year, Weave has been named an Inc. Power Partner, a G2 leader in Patient Relationship Management software and a Top 50 Product for Small Business.
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