IrisAgent has launched Smart Operating Procedures (Smart OP), a new platform that allows customer service teams to design and automate their standard operating procedures using plain English. This no-code solution aims to revolutionize workflow automation by enabling non-technical staff to convert static instructions into dynamic, executable processes that integrate with existing business tools.
Quick Intel
IrisAgent launched Smart OP, a no-code platform for automating customer service workflows.
It uses plain English to convert standard operating procedures into executable AI workflows.
The platform integrates with existing CRMs like Salesforce and Zendesk.
It includes simulation environments to test and refine workflows before going live.
Early adopters report up to 40% faster resolution times and reduced errors.
The solution reduces dependency on engineering resources for workflow automation.
Democratizing Workflow Automation
Smart OP is designed to eliminate the traditional barriers of complex coding and technical configuration required for workflow automation. By allowing teams to use natural language, it puts the power to create and modify automated processes directly into the hands of the customer service professionals who use them daily. This shift aims to accelerate innovation within service teams and ensure that customer experiences remain consistent. Palak Dalal Bhatia, CEO of IrisAgent, said: "Our mission has always been to make advanced workflow automation accessible to everyone — not just those with a technical background. With Smart OP, teams can transform static SOPs into living, learning workflows that drive consistent, high-quality service at scale."
Seamless Integration and Intelligent Execution
Built on IrisAgent's proprietary AI engine, the platform integrates seamlessly with a company's existing software ecosystem, including CRMs, ticketing systems, and payment tools. This creates a cohesive operational intelligence layer across the entire customer service lifecycle. Key features include built-in governance for compliance, intelligent escalation management, and the ability to simulate workflows in a realistic environment before implementation, reducing risk and optimizing performance.
Driving Efficiency and Empowering Teams
The core value of Smart OP is its ability to automate repetitive tasks while preserving crucial human oversight. This allows service teams to focus on solving complex customer challenges rather than managing systems. By reducing dependency on engineering resources, the platform also significantly shortens the time-to-deployment for new or updated procedures.
The introduction of Smart OP represents a significant step in making sophisticated AI automation accessible to non-technical users. It empowers customer service organizations to operate with greater speed, accuracy, and intelligence, ultimately leading to more efficient and effective customer support.
IrisAgent is a leader in customer service automation, providing AI-powered solutions that help organizations improve customer engagement, reduce inefficiencies, and accelerate service delivery. The company's innovative platform leverages generative AI, contextual analytics, and no-code automation tools to enable businesses to modernize their operations with speed and intelligence. Founded in San Francisco, IrisAgent works with global enterprises to create the next generation of smart, scalable, and customer-centric support ecosystems.
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