HappyRobot, a San Francisco-based startup, has raised $44 million in Series B funding to expand its AI workforce platform, transforming operational efficiency for supply chain enterprises. The platform automates high-volume tasks like rate negotiation, appointment scheduling, and payment collection, delivering significant ROI and freeing human teams for strategic work.
HappyRobot raised $44M in Series B, led by Base10 Partners, with a16z, YC, and others.
Total funding reaches $62M, following a $15.6M Series A in late 2024.
AI workers handle end-to-end tasks, reducing appointment scheduling from weeks to under 30 minutes.
Clients like DHL, Ryder, and Werner report up to 119x ROI in collections and 19x in sales.
Features AI Auditor and AI Builder for compliance and customizable automation.
Funds will expand engineering, deployment, and go-to-market teams for global scaling.
HappyRobot’s platform deploys AI workers to manage complex, dynamic workflows, automating tasks like negotiating rates, booking appointments, and collecting payments. Unlike rigid automation tools, it integrates multiple AI models—transcription, LLMs, voice generation, and OCR—with systems like TMS, ERP, and CRM. “Most people don’t realize how much time and money is burned just coordinating operations and sharing information,” said Pablo Palafox, co-founder and CEO. “Our goal is for an AI workforce to handle all that manual coordination so people can focus on strategic work.”
With over 70 enterprise clients, including DHL, Ryder, and Werner, HappyRobot delivers measurable results. Appointment scheduling times have dropped from over a week to under 30 minutes, while payment collections yield up to 119x ROI and outbound sales achieve 19x ROI. These efficiencies allow human teams to prioritize relationship-building and high-value tasks, addressing challenges like call center burnout and software fragmentation.
The platform’s AI Auditor ensures compliance by reviewing AI worker activities, while the AI Builder enables teams to deploy new workers via simple prompts. The HappyRobot operating system provides a centralized interface for monitoring and managing operations. Supported by dedicated forward-deployed engineers, the platform ensures reliability and customization, setting it apart from generic AI solutions.
The $44M Series B round, led by Base10 Partners with participation from a16z, Array Ventures, YC, Samsara Ventures, Tokio Marine, WaVe-X, and World Innovation Lab, follows a $15.6M Series A in 2024. “Our investment thesis lies in automation for the real economy. HappyRobot does just that,” said Adeyemi Ajao of Base10. The funds will drive hiring, platform enhancements, and global expansion to meet rising demand for AI-driven automation in supply chains.
Founded in 2023 by Pablo Palafox, Luis Paarup, and Javier Palafox, HappyRobot emerged from their shared passion for robotics and AI. Their initial voice AI for freight communication has evolved into a robust platform addressing complex operational needs. As supply chains grow more intricate, HappyRobot’s vision is to build a scalable digital workforce that powers enterprise operations.
HappyRobot is an enterprise-grade platform to build, deploy, and manage an AI workforce. They work with supply chain enterprises to automate end-to-end tasks at scale, leveraging communication, document parsing, web browsing, and other models to offload complex tasks from human teams. HappyRobot enables enterprises to move faster, automate information exchange, and get real-time data visibility across the organization. For more information, please visit www.happyrobot.ai.
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