Genpact, an agentic and advanced technology solutions company known for its industry expertise, process intelligence, and last-mile delivery, has launched the Genpact Insurance Policy Suite for commercial and specialty business insurance. As part of its Service-as-Agentic-Solutions™ portfolio, the suite employs autonomous AI workflows to automate administrative tasks, shorten cycle times, and deliver data-driven insights, empowering underwriters to prioritize high-value activities.
The suite deploys a network of AI agents to handle touchless processing, anomaly detection, and risk ranking, transforming the pre-bind workflow. By embedding governance and explainability, it mitigates black-box risks, ensuring ethical, regulated actions that align with business objectives.
"We designed the Genpact Insurance Policy Suite with underwriters in mind so they can focus on delivering faster quotes, building better broker relationships, and increasing submission-to-bind ratios," said Jinsook Han, Chief Strategy, Corporate Development & Global Agentic AI Officer at Genpact. "We understand how complex insurance processes and documentation can be, so we designed our solution with observability, audit trails, and role-based controls built in, giving carriers and underwriters better transparency and insights."
Leveraging Azure AI Foundry Agent Service and Content Understanding, the suite accelerates decision-making with precise data handling. This partnership exemplifies Genpact's focus on scalable, secure AI, addressing industry challenges like manual bottlenecks and compliance demands.
"Genpact expands its industry footprint with the launch of the Genpact Insurance Policy Suite – another agentic AI product proof point that takes advantage of the robust capabilities of Microsoft's Azure AI stack," said Hemanth Sundararaj, Global Financial Services Industry Solution Sales Leader at Microsoft. "By using Azure AI Foundry Agent Service and Azure AI Content Understanding with Genpact's insurance expertise and in-depth knowledge of the pre-bind process, the Genpact Insurance Policy Suite will help carriers securely accelerate cycle times, improve business performance, and enhance the experience of all stakeholders."
"This is just the beginning," Han said. "We have more than 1,000 domain-specific AI models, an expanding ecosystem, and bold investments. Genpact is well positioned to be the partner of choice for enterprises ready to scale agentic AI."
Genpact's launch advances insurance operations toward autonomy, blending AI with human oversight to drive efficiency and trust. As the sector grapples with digital transformation, this suite positions Genpact as a leader in outcome-based AI solutions.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.