Docusign has introduced new AI-powered eSignature features that simplify agreement comprehension for signers and accelerate document preparation for businesses. Built on the Docusign Intelligent Agreement Management (IAM) platform and powered by the contract-specific Iris AI engine, these enhancements tackle persistent pain points: dense legal language that confuses signers and manual, error-prone preparation tasks that slow teams down.
Quick Intel
Docusign (NASDAQ: DOCU) today announced new AI-powered eSignature features that make agreements easier to understand for signers and dramatically faster to prepare for businesses. Powered by the Docusign Intelligent Agreement Management (IAM) platform, the new experiences address two core challenges in the agreement process: dense legal language that hinders comprehension and the time-intensive, manual preparation of documents that diverts team resources.
By applying contract-specific AI, Docusign reimagines the eSignature workflow to deliver greater clarity, confidence, and efficiency to one of the most critical business processes.
For signers, truly understand what you're signing Understanding agreements has long been difficult due to complex legal text. Docusign's new AI-assisted signer experience provides a clear, easy-to-read summary of the agreement and highlights key terms. Signers can ask straightforward questions—such as "What happens if I need to cancel?" or "When does this warranty expire?"—and receive precise answers without searching through lengthy documents. This empowers faster, more confident signing decisions.
For businesses, less prep work with fewer mistakes Agreement preparation often involves tedious formatting, manual placement of signature and information fields, and verification of entered data. The updated eSignature uses AI to automate these steps by detecting agreement types, confirming recipient details, and intelligently positioning fields. The result is quicker preparation, more accurate documents, and significant time savings for teams.
These features directly respond to common pain points. A recent OnePulse survey of 1,000 Americans who regularly review or sign contracts found that nearly 75% would feel more confident with an AI-powered, plain-English summary, nearly 60% have agreed to terms they did not fully understand, and complex contracts trigger negative emotions for nearly half of signers—with 29% feeling frustrated and 19% anxious about missing important details.
Built for trust, powered by contract AI Unlike general-purpose large language models, Docusign's Iris AI engine is trained on contract-specific data and integrated with the IAM platform to deliver precise, reliable insights and automation throughout the agreement lifecycle, all backed by enterprise-grade security.
"AI is transforming the way people work, but agreements demand an extra level of clarity and trust," said Mangesh Bhandarkar, GVP of Product Management at Docusign. "Our customers tell us manual agreement preparation is time consuming, and signer confusion causes delays. We're applying AI to solve both challenges by removing the contract busywork for preparers and using features like AI-powered summaries to eliminate signer hesitation. This directly drives faster completion rates and a more trustworthy process."
Availability The new eSignature signer capabilities and agreement type detection are available now in the US, UK, and Australia. Automated field placement for agreement creation will roll out in the US in the coming weeks.
About Docusign
Docusign brings agreements to life. Nearly 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and CLM.
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