Xurrent™, an AI-powered Service and Operations Management platform, launched Sera AI™ on August 20, 2025, a transformative AI fabric designed to modernize IT operations for enterprise managed service providers (MSPs) and corporate IT teams. By embedding real-time automation, intelligent ticketing, and contextual support into its platform, Sera AI streamlines workflows and enhances efficiency without additional costs.
Sera AI integrates automation, ticketing, and support for enterprise MSPs and IT teams.
Saves an average of half a full-time employee’s workload per service desk specialist.
Features include request summarization, automated knowledge articles, and sentiment-aware classification.
Trained on 900+ use cases over 10+ years of service data for scalable automation.
Available at no extra cost across all Xurrent platform tiers.
Powered by AWS Bedrock, ensuring data privacy and enterprise-grade security.
Sera AI empowers service teams with capabilities that reduce manual effort and accelerate outcomes:
Automated Request Summaries: Processes high volumes of requests instantly.
Knowledge Article Generation: Creates rules and articles in a few clicks, eliminating repetitive tasks.
Sentiment-Aware Classification: Optimizes ticket routing and resolution with emotional context.
Scalable Automation: Leverages 900+ proven use cases to adapt and improve continuously.
Always-On AI: Learns with each interaction, enhancing efficiency over time.
“Sera AI is a meaningful step forward in how we help service teams operate more efficiently,” said Kevin McGibben, CEO of Xurrent. “By embedding this AI fabric directly into the platform—and making it available at no additional cost—we’re giving teams the tools to reduce manual effort, speed up resolution, and keep improving over time.”
Unlike standalone AI solutions, Sera AI is fully embedded across Xurrent’s platform, avoiding complexity and additional fees. “AI shouldn’t be a black box or an expensive add-on,” said Scott Hutchins, VP of AI and Integrations Engineering at Xurrent. “We designed Sera AI to be one of the easiest ways to start using automation at scale.” The platform’s no-code automation builder and enterprise-grade security, powered by AWS Bedrock, ensure data privacy and seamless integration with existing IT workflows.
Sera AI’s capabilities can save service desk specialists half a full-time employee’s worth of work, fundamentally transforming operations. “This interconnected mesh of AI capabilities is built to handle tasks like routing, classification, automation, and summarization—and it gets better with every interaction,” said Phil Christianson, Chief Product Officer at Xurrent. The platform supports ITIL v4 practices, enabling 70% automation of routine tasks, 50% faster incident resolution, and 95%+ classification accuracy.
Xurrent’s launch aligns with growing demand for AI-driven IT Service Management (ITSM), as seen in solutions like Pia.ai and HCL BigFix, which also emphasize automation and scalability for MSPs. Sera AI’s focus on embedded AI and real-time support positions Xurrent as a leader in delivering practical, outcome-driven solutions for modern enterprises.
Xurrent™ is the AI-powered service and operations management platform helping modern enterprises reach new levels of productivity and performance. Built for today’s digital landscape, Xurrent unifies workflows, dismantles silos, and drives intelligent collaboration across teams. Prioritizing meaningful impact over operational complexity, Xurrent gives service leaders the clarity and tools to solve problems faster and improve how work gets done. Headquartered in Santa Barbara, California, Xurrent supports forward-thinking enterprises around the world.
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