Workday, Inc., the enterprise AI platform for managing people, money, and agents, has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises for the fourth consecutive year. This accolade underscores Workday's robust solutions in financial management, human capital management (HCM), adaptive planning, and spend management, which help service-centric organizations analyze costs, profitability, and future strategies across vast datasets from millions of workers and roles.
Service-centric businesses face demands to accelerate operations, maintain leanness, and prioritize insights amid evolving markets. Workday addresses these by unifying people, money, and operations in a single system, leveraging its unified data core and agentic AI to optimize performance and growth. This recognition from Gartner highlights Workday's evolution from a transactional ERP system of record to a proactive system of action that anticipates needs and reimagines workflows in cloud ERP for service-centric enterprises.
Workday creates a single source of truth by integrating finance and HR with external data sources, such as point-of-sale systems for retailers or claims databases for insurers. This transforms raw data into actionable insights, empowering teams to adapt swiftly and decide confidently. The platform's expanding agentic AI portfolio—including the Contract Intelligence Agent, Revenue Contract Agent, Financial Audit Agent, Financial Close Agent, Financial Test Agent, Planning Agent, and Supplier Contract Agent—provides purpose-built automation for HR and finance, embedded with Workday's contextual data to yield measurable results in enterprise AI platforms.
Organizations using Workday enhance efficiency in core functions like payroll, reporting, and scheduling, liberating employees for higher-value tasks. Workday Illuminate further automates critical processes, elevates data accuracy, forecasts outcomes, and reveals revenue streams, safeguarding and expanding business value. Clients such as Iowa State University and Seattle Children's Hospital benefit from these capabilities, achieving greater transparency and scalability in managing complex service operations.
"Service-centric businesses are under pressure to move faster, stay lean, and lead with insight," said Andrew Kershaw, group general manager, office of the CFO, Workday. "That requires connecting people, money, and operations all in one system. We believe this recognition from Gartner reinforces the strength of our approach. With a unified data core and agentic AI capabilities, Workday is helping organizations unlock new revenue, optimize performance, and drive profitable growth."
Gartner Peer Insights captures verified user experiences, showcasing Workday's strengths as of October 15, 2025. "Workday is highly communicative of product roadmap and functional expectations, so planning and decision making can be more informed." - Director in the Services (non-Government) industry.
"Excellent product and service, very easy to use and innovative with design of the tools. Strong compliance support. Ability to scale for large company growth and support for complex business needs in our industry." - Senior Director of Finance in the Retail industry.
"Workday provides experienced consultants and experts that guide you through implementation and set you up for success. Each feature release demonstrates their commitment to innovation." - IT Product Manager in the Education industry.
Workday's leadership in the Magic Quadrant and exclusive Customers' Choice status in the 2025 Gartner Peer Insights Voice of the Customer for Cloud ERP affirm its role in empowering over 11,000 global organizations, including more than 65% of the Fortune 500, to navigate the AI era with integrated HCM and financial management solutions.
Workday is the enterprise AI platform for managing people, money, and agents. Workday unifies HR and Finance on one intelligent platform with AI at the core to empower people at every level with the clarity, confidence, and insights they need to adapt quickly, make better decisions, and deliver outcomes that matter. Workday is used by more than 11,000 organizations around the world and across industries – from medium-sized businesses to more than 65% of the Fortune 500.
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