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Workato, a leader in agentic orchestration, has introduced Action Board, a new feature within Workato GO, at its World of Workato (WOW) 2025 conference. This capability empowers enterprises to manage AI agents, or Genies, by tracking key performance indicators (KPIs) in real-time, engaging with agents conversationally, and driving measurable business outcomes across departments like IT, marketing, and HR.
Workato Action Board integrates with Workato GO for AI agent management.
Tracks KPIs in real-time, enabling actionable insights for enterprises.
Supports departments like IT, sales, marketing, finance, and HR.
Offers role-based dashboards for customized, actionable visibility.
Ensures data security with robust role-based access controls.
Available in previews, with global rollout planned in coming quarters.
Workato Action Board transforms how enterprises operationalize AI by moving it from experimental edges to the operational core. Built into Workato GO, the company’s AI-powered super app, Action Board allows functional teams to define KPIs for each Genie, monitor performance in real-time, and engage with agents to address open action items. Unlike traditional dashboards, Action Board provides conversational interaction with Genies, enabling employees to act on insights and streamline processes. “With Action Board, we’re giving enterprise teams the visibility and control to treat AI agents like employees and not experiments,” said Bhaskar Roy, Chief of AI Products & Solutions Officer at Workato. “Unlike dashboards, Action Board not only provides a real-time view of how your Genies are tracking, understanding where things are stuck, but also enables you to engage with the Genies conversationally to act on them to drive outcomes.”
Action Board enhances enterprise efficiency by offering customizable, role-based dashboards tailored to departments, use cases, or individual roles. Each Genie appears as a widget with a defined role and job description, allowing teams to monitor progress, provide feedback, and act on tasks like approvals. This fosters collaboration between IT and business teams, ensuring AI deployments are aligned with organizational goals. By tracking KPIs and surfacing actionable insights, Action Board drives adoption and efficiency across sales, customer service, finance, and HR, helping enterprises prove AI impact quickly.
Security and governance are integral to Action Board, ensuring only authorized personnel access relevant data. Role-based access controls protect sensitive information, while robust governance capabilities maintain trust in AI deployments. This allows enterprises to scale AI confidently, with clear visibility into agent performance and processes. Action Board’s design reflects successful agent deployments, emphasizing fusion teams where IT and business collaborate from the outset to deliver measurable outcomes.
Workato transforms technology complexity into business opportunity. As the leading agentic orchestration company, Workato empowers enterprises to connect and unify data, processes, applications, and experiences. Its AI-driven platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by more than 12,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world.
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