Vonage, part of Ericsson, announced it has been recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS). Named a Niche Player, Vonage sees this recognition as a validation of its efforts to help enterprises elevate customer engagement, increase agent productivity, and deliver personalized experiences through its AI-powered contact center solutions.
Vonage recognized in the 2025 Gartner® Magic Quadrant™ for CCaaS as a Niche Player.
Vonage Contact Center (VCC) unifies AI-driven engagement and streamlined workflows.
Deep CRM integrations include Salesforce and ServiceNow for high agent productivity.
VCC Intelligent Workspace boosts efficiency with Customer 360 and Agent Assist.
Vonage Fusion combines CCaaS + UCaaS to enable faster resolution through collaboration.
Recognition highlights Vonage’s focus on small- and mid-market deployments.
Vonage Contact Center (VCC) provides a scalable platform tailored for enterprises of all sizes, delivering a more unified and personalized customer experience. Its AI-powered functionalities, like Customer 360 and Agent Assist, empower agents with real-time insights to serve customers effectively. With strong small- and mid-market positioning, Vonage provides organizations with tools to streamline support, improve self-service experiences, and strengthen customer loyalty.
Vonage’s solution is designed to plug directly into leading enterprise systems. With native Salesforce integration and compatibility with ServiceNow and other CRM tools, VCC eliminates silos and ensures agents work more efficiently within the systems they already use. This integration equips support teams with a complete customer view while simplifying workflows.
Reggie Scales, President and Head of Applications at Vonage, commented: “We believe being named in the Gartner Magic Quadrant for CCaaS is a testament to our team’s dedication to delivering solutions that make a real difference to enterprises around the world. We’re focused on improving the self-service experience for end users and empowering agents with intuitive, AI-powered tools that work right alongside them.”
Building on its CCaaS strengths, Vonage offers Vonage Fusion, a combination of CCaaS and UCaaS capabilities. This enables seamless collaboration between contact center agents and back-office experts, ensuring faster resolution of customer issues while improving operational efficiency.
Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers for the digital transformation era. Its portfolio spans Network APIs, CPaaS, CCaaS, and UCaaS solutions, helping organizations deliver innovative customer experiences across mobile networks and the cloud. Trusted by enterprises worldwide, Vonage continues to reimagine digital interactions to boost productivity and growth.
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