Verint, a leader in customer experience (CX) automation, marked a significant milestone by ringing the Nasdaq opening bell, celebrating its AI-driven achievements. The company reported a 24% increase in AI annual recurring revenue (AI ARR) in Q1, now accounting for nearly half of its total ARR. This growth underscores Verint’s success in delivering tangible AI business outcomes, enabling leading brands to enhance CX automation through its AI-powered bots.
Verint’s AI ARR grew 24% in Q1, nearing half of total ARR.
Volaris reduced interaction costs by 70% using Verint IVA.
Volaris increased call volume 3x and CSAT by 30%.
BT Group improved CX and EX for 4,500 agents with Verint bots.
Verint’s AI-powered bots drive revenue and automation success.
Nasdaq bell ringing celebrates Verint’s CX automation leadership.
Verint, listed on Nasdaq as VRNT, has seen its AI annual recurring revenue (AI ARR) surge by 24% in Q1, as shown in the finance card above. This growth highlights the company’s pivotal role in the CX automation market, with AI ARR now representing approximately half of its total ARR. By leveraging AI-powered bots, Verint enables businesses to streamline customer interactions, improve operational efficiency, and drive measurable outcomes, positioning it as a leader in AI-driven CX solutions.
Leading brands are achieving significant results with Verint’s AI-powered bots. Volaris, a prominent airline, utilized Verint’s Intelligent Virtual Assistant (IVA) to achieve a 70% reduction in cost per interaction, handle three times the call volume in its contact centers, and boost customer satisfaction scores (CSAT) by 30% across five million annual customer interactions. Similarly, BT Group deployed Verint Agent Copilot Bots to enhance both customer experience (CX) and employee experience (EX) across 4,500 agents, while also increasing revenue through improved automation.
Verint’s CEO, Dan Bodner, emphasized the company’s commitment to delivering impactful AI solutions. “We are thrilled to commemorate Verint's success in delivering real-world AI business outcomes to brands through ringing the Nasdaq opening bell,” said Bodner. “Our customers consistently report how Verint’s AI-powered bots drive real results in automating CX workflows, further solidifying our position as the CX Automation leader.” This milestone reflects Verint’s ability to empower enterprises with AI tools that enhance efficiency and customer satisfaction.
Verint’s AI-driven success and Nasdaq bell-ringing event highlight its leadership in CX automation. By delivering measurable outcomes through AI-powered bots, Verint continues to transform how brands manage customer interactions, driving efficiency, satisfaction, and revenue growth.
Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform.
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