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Verint has earned significant recognition from its user community, winning two 2026 Buyer’s Choice awards from the B2B review platform TrustRadius. The company's CX Automation platform was named a top-rated solution in the Contact Center category, with its Workforce Management (WFM) solution also receiving an award, underscoring customer validation of its AI-driven business outcomes.
Verint CX Automation wins the 2026 TrustRadius Buyer’s Choice award for Contact Center.
Verint Workforce Management (WFM) also earns a 2026 Buyer’s Choice award.
Awards are based entirely on verified customer reviews and feedback.
Recognition highlights measurable AI business outcomes achieved by users.
Verint serves over 80 of the Fortune 100 companies with its Open Platform.
The awards reinforce Verint's position in AI-powered customer experience automation.
The TrustRadius Buyer’s Choice awards are determined solely by customer feedback, making them a benchmark for user satisfaction and product effectiveness. Verint's win in the competitive Contact Center category signals that its clients are experiencing tangible benefits from its AI and automation capabilities. This recognition reflects the company's focus on delivering stronger, faster, and measurable results for businesses scaling their customer experience operations.
Industry analysts highlighted the strategic significance of the achievement. "Verint is redefining what’s possible in customer experience by bringing the power of AI and automation together," said Allyson Havener, chief marketing officer at TrustRadius. "Winning the 2026 TrustRadius Buyer’s Choice Award for CX Automation highlights how customers trust Verint to help them deliver smarter, more seamless experiences at scale."
Verint leadership framed the awards as a direct reflection of their customer-centric mission and technological execution. “We’re honored to be recognized by TrustRadius as a Buyer’s Choice award winner, reflecting the strong, measurable business outcomes our customers are achieving,” said Anna Convery, chief marketing officer at Verint. “This underscores our commitment to delivering AI-powered results, setting Verint apart in the contact center space.”
This dual award recognition reinforces Verint's market position as The CX Automation Company™. It validates the integrated value of its Open Platform, which leverages AI-powered bots to automate and enhance operations across contact centers, back offices, and digital channels for a global client base that includes more than 80 Fortune 100 companies.
The awards serve as independent, data-driven endorsements of Verint's strategy, indicating that its approach to unifying AI and automation is resonating with users and delivering the efficiency, engagement, and cost-saving outcomes that modern enterprises require.
About TrustRadius
TrustRadius is a buyer intelligence platform for business technology. We enable buyers to make confident decisions, through comprehensive product information, in-depth customer insights, and peer conversations. We help technology brands capture and activate the authentic voice of customers to improve their products, build confidence with prospects, and engage in-market buyers to improve ROI. Founded by successful entrepreneurs and headquartered in the technology hub of Austin, Texas, TrustRadius is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.
About Verint
Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®.
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