UJET, a leader in AI-powered contact center solutions, announced on August 26, 2025, the appointment of Ian Peters-Campbell as Chief Technology Officer (CTO). This strategic hire follows UJET’s $76 million Series D funding and the appointment of Vasili Triant as CEO, signaling a focus on accelerating its AI-centric product roadmap and global engineering expansion. Peters-Campbell will drive innovation to enhance customer experience (CX) in the competitive Contact Center as a Service (CCaaS) market.
Peters-Campbell, with over 25 years of experience, began at Napster and later co-founded Stickbuilt, where he collaborated with UJET founder Anand Janefalkar on the company’s initial proof-of-concept, securing early venture funding. His role as CTO will focus on developing global engineering hubs, advancing AI across UJET’s platform, and automating processes to enhance efficiency. “UJET’s cloud-native, mobile-centric, and AI-first platform is well-positioned to disrupt the highly competitive CCaaS industry,” said Peters-Campbell, emphasizing solutions for long wait times, personalization, and churn.
This appointment aligns with UJET’s recent milestones, including a $76M Series D round led by Sapphire Ventures and Vasili Triant’s promotion to CEO in April 2025. “Adding Ian to the leadership team underscores our commitment to scale our AI-centric product roadmap and stay ahead of the market,” said Triant. UJET’s platform, trusted by brands like Instacart and Turo, integrates with Google Contact Center AI and ServiceNow, delivering seamless CX with a focus on security and scalability.
The CCaaS market, projected to grow at 20% annually through 2024, faces increasing demand for AI-driven solutions. UJET’s focus on mobile-first, AI-powered CX differentiates it from competitors like Five9 and Genesys. With $35M in annual revenue and 327 employees as of July 2025, UJET is expanding rapidly, supported by its recent funding and leadership hires like Kristin King (CCO) and Tom Puorro (CBO).
Peters-Campbell’s experience across gaming, mobile, and payments, combined with his early collaboration with UJET, positions him to drive innovation in a crowded market. UJET’s recognition as #1 in user satisfaction for five consecutive years in the G2 Spring Report underscores its CX leadership. His leadership will further enhance UJET’s AI capabilities, building on integrations with platforms like Google Cloud.
Ian Peters-Campbell’s appointment as CTO strengthens UJET’s position to lead in AI-driven CX, leveraging his expertise to scale engineering and deliver innovative, customer-centric solutions that address key industry challenges.
UJET leads the way in AI-powered contact center transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of the customer journey and contact center operations to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
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