Tungsten Automation is advancing its Tungsten Automation Platform (TAP) with purposeful AI designed to unify products and solutions for measurable business value. TAP integrates document automation, workflow orchestration, and knowledge discovery to address diverse challenges, enabling organizations to extend capabilities from existing tools like TotalAgility and e-invoicing through customizable AI agents and generative AI-driven Copilots.
The latest TotalAgility release, following Tungsten's recognition as a Leader in the 2025 Gartner Magic Quadrant for Intelligent Document Processing (IDP), introduces agentic automation and knowledge discovery. Available in three tiers, it allows scalable adoption tailored to organizational needs. The Enterprise tier features Knowledge Discovery, which mines unstructured data into searchable, enriched content stored in a centralized AI knowledge base. This supports precise Question-Answering Agents via natural language queries, semantic search, and Retrieval-Augmented Generation (RAG), enabling informed decisions and reduced search times.
The Advanced tier focuses on workflow automation, managing multi-departmental processes with Quick AI Agents for rapid custom deployment. Multi-agent orchestration coordinates agents in real time for shared goals, streamlining operations and collaboration. The Standard tier excels in Intelligent Document Processing, reducing manual data entry with AI that classifies, extracts, and validates data. Tungsten Copilot accelerates extraction model creation by up to 80%, while a pre-trained Document Library covers thousands of document types across industries.
BlueIrisIQ, a long-term Tungsten partner, highlights the platform's role: “At BlueIrisIQ, we help organizations across industries—including government, healthcare, insurance, and finance—transform complexity into clarity by turning documents and data into actionable insights. TotalAgility sits at the core of our solutions, orchestrating complex workflows that span platforms and systems. Whether it’s a content repository like SharePoint, a business-critical application like Salesforce, scanned files, or email, we ingest information from anywhere and transform it into intelligent decisions that drive results. As a Tungsten Automation partner for nearly 30 years, we’ve helped reduce manual effort, automate high-volume tasks, and streamline everything from mailrooms to claims processing. Our enterprise-wide solutions address even the most niche challenges—without forcing clients to invest in multiple specialized platforms that increase technical debt. With the addition of Knowledge Discovery, our capabilities go further—surfacing relevant information, providing deeper understanding, and enabling confident decision-making at speed.” – James Schaefer, Director of Partnerships and Alliances, BlueIrisIQ.
InvoiceAgility enhancements advance from automation to autonomy, accelerating invoicing cycles and simplifying Accounts Payable (AP) operations. Improved AI-powered OCR enhances data capture accuracy, minimizes errors, and handles difficult-to-read invoices across more languages. Expanded regional compliance supports operations in countries like China, ensuring smooth global processing. A new SAP Workflow integration with Process Director provides modern e-invoicing frameworks for greater efficiency.
Fischer Scientific, a valued customer, noted the benefits: “After our Tungsten implementation, we experienced a vast reduction in the number of suppliers requiring support regarding lost or unpaid invoices. All Tungsten suppliers’ invoices are paid on time. Partnering with Tungsten has allowed the strategy in the AP team to move from a transactional to analytical focus, and we’re working on projects that add real value to the organization.” – Fabienne Pierrot, Finance Director, Accounting and Audit, Fischer Scientific.
TAP evolves organizations from efficiency to proficiency by uncovering revenue and risk signals, bridging operations and strategic foresight. Adam Field, Sr. Vice President, Product Management & Product Strategy, Tungsten Automation, stated: “Our focus at Tungsten Automation is to deliver on the promise of the Tungsten Automation Platform (TAP). We are dedicated to providing organizations across all industries with the robust automation needed to manage their diverse business information and processes in a precise and cost-effective way. We believe our recent recognition as a Leader in the Gartner Magic Quadrant for IDP underscores that commitment.”
With over 40 years of experience, Tungsten Automation serves more than 25,000 global customers, transforming data into strategic assets through AI-powered solutions that enhance efficiencies and reduce costs.
Tungsten Automation, formerly Kofax, is the global leader in AI-powered document and workflow automation solutions, boasting a 40-year trusted legacy and a team of 2,200 employees across 40 countries, serving over 25,000 global customers. Our commitment to innovation and customer success has earned us industry recognition, including being named a Leader in the 2025 Gartner Magic Quadrant for Intelligent Document Processing. Tungsten has also been recognized by other key analysts in areas such as Intelligent Automation and Process Orchestration. We are trusted to help businesses achieve unprecedented efficiencies and reduce costs through document and workflow automation, propelling their businesses into the future.
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