TTEC Holdings, Inc., a global leader in AI-enabled customer experience (CX) solutions, has partnered with VoxEQ to integrate voice biometrics and fraud prevention into TTEC Digital’s SmartApps Cloud platform. This collaboration equips financial services organizations with real-time fraud detection, leveraging voice bio-signal intelligence to verify caller identities and protect against imposters.
TTEC Digital partners with VoxEQ for AI-powered fraud detection.
Voice biometrics integrated into SmartApps Cloud for financial services.
Real-time identity verification reduces fraud and enhances security.
Streamlined workflows cut average handle time in contact centers.
Privacy-first solution avoids storing PII or voiceprints.
Detects synthetic voices and repeat imposters effectively.
The partnership integrates VoxEQ’s Verify solution into TTEC Digital’s SmartApps Cloud, enabling financial services organizations to detect fraud from the first second of a call. Unlike traditional voiceprint systems, VoxEQ’s technology analyzes voice bio-signals to identify imposters, offering comprehensive protection even for first-time or anonymous callers. "Our partnership with VoxEQ is a game-changer for our SmartApps Cloud clients," said Dave Seybold, CEO, TTEC Digital, emphasizing the solution’s scalability and cost-effectiveness.
By simplifying identity verification workflows, the integration reduces average handle time, allowing contact center agents to focus on customer service rather than lengthy authentication processes. The solution supports trusted synthetic voice use cases, such as voicemail systems, while detecting fraudulent synthetic voices. "Phone-based fraud is rising fast, and bad actors are getting smarter every day," said Jack Caven, CEO, VoxEQ, highlighting the importance of real-time voice intelligence in combating evolving threats.
The TTEC Digital and VoxEQ solution prioritizes privacy with a design that avoids storing personally identifiable information (PII) or voiceprints. Its cloud-native architecture ensures scalability, making it suitable for organizations of all sizes. This approach enhances customer trust while delivering robust fraud protection across all interactions.
As fraud threats grow, TTEC Digital and VoxEQ are committed to providing intelligent solutions that keep financial institutions ahead of bad actors. The integration of voice biometrics into SmartApps Cloud empowers contact centers to deliver secure, efficient, and seamless customer experiences, strengthening brand trust and operational efficiency.
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey.
VoxEQ is a leader in extracting compelling and meaningful insights about an individual, from their voice. VoxEQ serves top financial institutions and other commerce and customer focused companies - leveraging and blending best in class voice signal processing with AI/ML, VoxEQ analyzes subtle factors in the voice that provide clues to a person's physiology, health and well-being that transcend a voiceprint. For more information visit voxeq.ai.
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