TELUS, a world-leading communications technology company, and RingCentral, Inc., a global leader in AI-powered business communications, have expanded their long-standing partnership to integrate advanced AI capabilities into TELUS Business Connect. This cloud-based unified communications platform now combines calls, messages, and meetings with intelligent automation designed to enhance customer engagement and employee productivity for businesses of all sizes.
Quick Intel
Business Connect serves as a comprehensive alternative to traditional phone systems, enabling seamless collaboration while incorporating RingCentral’s AI innovations. These additions automate common workflows, offer context-aware guidance during live conversations, and deliver data-driven performance insights without added complexity.
"Businesses are looking for technology that works as hard as they do," said Katherine Emberly, Senior Vice-president & President, Small and Medium Business, TELUS. "By integrating RingCentral’s advanced AI capabilities into Business Connect, we’re giving our customers a competitive edge, elevating every customer interaction while freeing up their teams to focus on growing their business and serving their customers."
The expanded platform introduces several purpose-built AI tools:
“Together we’re excited to bring the full power of AI to expand upon our more than ten year mission of enabling organizations across Canada to work smarter, respond faster, and turn communications into a true competitive advantage,” said Sandra Krief, SVP Global Service Providers, RingCentral. “By integrating RingCentral’s industry-leading voice, contact center and conversational AI across Business Connect, we are transforming everyday interactions into intelligence, efficiency, and exceptional customer experiences.”
This collaboration underscores TELUS’ focus on making sophisticated AI accessible to small, medium, and large businesses, helping them meet modern demands without operational overhead. The enhanced TELUS Business Connect with these AI features will roll out to customers in early 2026.
About TELUS
TELUS is a world-leading communications technology company operating in more than 45 countries and generating over $20 billion in annual revenue with more than 20 million customer connections through our advanced suite of broadband services for consumers, businesses and the public sector. We are committed to leveraging our technology to enable remarkable human outcomes. TELUS is passionate about putting our customers and communities first, leading the way globally in client service excellence and social capitalism. TELUS Health is enhancing more than 160 million lives across 200 countries and territories through innovative preventive medicine and well-being technologies. TELUS Agriculture & Consumer Goods utilizes digital technologies and data insights to optimize the connection between producers and consumers.
About RingCentral
RingCentral is a global leader in agentic voice AI–powered cloud business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral AI receptionist, virtual assistant, and conversation intelligence address every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.
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