Enterprise identity management is often fragmented between digital systems and physical security, creating operational inefficiencies. SwiftConnect is bridging this gap with the launch of its Spoke integration in the ServiceNow Store. This integration connects the ServiceNow platform directly to physical access infrastructure, allowing organizations to manage user credentials and access entitlements for employees, contractors, and visitors within the familiar ServiceNow environment, eliminating the need for a separate, proprietary physical identity and access management (PIAM) system.
SwiftConnect has launched a Spoke integration in the ServiceNow Store.
The integration unifies digital and physical identity management within ServiceNow.
It eliminates the need for a separate, proprietary physical access management platform.
Organizations can manage user credentials and access workflows from a single interface.
The solution links enterprise identity systems with base building access controls.
This provides a centralized, streamlined approach to access governance and compliance.
A core challenge in access management is the lack of universal standards in physical security, unlike the widely adopted standards in digital identity. SwiftConnect's integration is designed specifically to fill this gap. As Matt Kopel, President and Co-CEO of SwiftConnect, stated, it enables "interoperability so ServiceNow customers can manage physical access with the same discipline and security that is commonplace with digital identity best practices," delivering adaptive control while saving time and increasing efficiency.
The primary benefit for organizations is the consolidation of management tasks. Companies can now work directly within their existing ServiceNow instance to handle a wide variety of physical access workflows. This includes streamlining business rules, auditing, and compliance reporting for both digital and physical identities from one unified environment, creating a seamless operational experience and reducing administrative overhead.
The partnership directly addresses customer demand for a more connected workplace experience. Scott Fuller, GM and Vice President of Workplace Service Delivery at ServiceNow, confirmed, “Our customers consistently ask us for workplace solutions that connect all aspects of the employee, contractor and visitor experiences, including access to spaces and amenities.” By building natively into the ServiceNow platform, the integration allows users to manage physical security without learning a new interface, providing a fluid, street-to-seat journey for authorized personnel.
With this integration, organizations gain centralized governance over user identities, roles, and permissions across diverse environments. The SwiftConnect platform acts as an open, modular layer that connects enterprise identity systems with various physical access infrastructures. This provides the flexibility to create customized ServiceNow experiences for physical identity workflows without proprietary lock-in, allowing the system to adapt as the organization evolves.
As the provider of a connected access network for places and spaces, SwiftConnect makes access feel effortless, with permissions that enable each person to move across systems and spaces. Our platform connects existing physical access systems, identity providers, and IT ecosystems into one open, unified network, replacing friction with fluidity. Organizations can enable on-demand mobile credentials and centrally manage the physical credential lifecycle to deliver secure, consistent experiences across every door, floor, and shared resource – all without proprietary lock-in. With flexibility built in, SwiftConnect adapts as an organization evolves, keeping people connected to the right place at the right time.
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