.jpg)
Sprinklr has been named a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms. The recognition highlights Sprinklr’s AI-native Unified Customer Experience Management platform and its ability to unify diverse customer signals into actionable insights across global enterprises.
“We’re honored to be recognized again as a Leader in the Gartner Magic Quadrant for Voice of the Customer Platforms,” said Sprinklr Chief Product Officer Karthik Suri. “Customers share what matters in countless ways — not just in surveys, but across everyday conversations, reviews, and interactions on a variety of channels. Too often, that feedback becomes fragmented, and the real, human intent gets lost. With our AI-native VoC capabilities, we can unify structured, unstructured, solicited, and unsolicited signals to understand what customers say to brands and about them — and turn those rich insights into actions that help create extraordinary experiences.”
Customer feedback now spans far beyond traditional surveys, originating from social media, reviews, support interactions, and more. Fragmented data sources often obscure true customer intent, limiting organizations’ ability to respond effectively.
Sprinklr’s VoC solution integrates every customer signal into a single platform, enabling real-time analysis and instant activation across customer-facing teams. Native access to over 30 digital and social channels provides comprehensive coverage of both solicited and unsolicited feedback, building a fuller picture of sentiment and intent.
Advanced AI capabilities go beyond aggregation to uncover root causes, prioritize high-impact improvements, and generate clear recommendations. In 2026, Sprinklr is enhancing this with adaptive conversational feedback tools that dynamically adjust to each respondent, boosting engagement and insight quality.
These features support enterprises in breaking down data silos, accelerating decision-making, and delivering more personalized, seamless customer experiences at scale.
About Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,600+ enterprises — including Microsoft, P&G, Samsung, and 59% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.