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Sprinklr is reinforcing its product and strategic leadership with the appointment of Karthik Suri as its new Chief Product and Corporate Strategy Officer. Suri, who brings over 25 years of product leadership experience from companies like Cornerstone OnDemand, GE Digital, and PayPal, will report directly to CEO Rory Read. In this role, he will be responsible for defining and executing the company's product vision and corporate strategy, focusing on driving growth through both organic innovation and strategic opportunities.
Sprinklr appoints Karthik Suri as Chief Product and Corporate Strategy Officer.
Suri brings 25+ years of experience from Cornerstone, GE Digital, PayPal, and eBay.
He will lead the product vision and corporate strategy for the Unified-CXM platform.
His background includes driving product transformation and strategic M&A integration.
The hire supports Sprinklr's ongoing transformation and accelerated product roadmap.
The goal is to define and lead the unified customer experience management market.
Suri's appointment comes at a pivotal time as Sprinklr continues its transformation and accelerates its product roadmap. His extensive experience in building and transforming products, combined with his strategic acumen in M&A and market intelligence, makes him a key asset for the company's next phase. “Karthik is a unique product leader with the rare combination of technical depth, strategic acumen and operational rigor,” said Rory Read, President and CEO of Sprinklr. “His ability to identify market opportunities... makes him a strong fit for this role.”
Suri's mandate will be to advance Sprinklr's position as the definitive platform in the Unified-CXM space. His track record of scaling products profitably and leading deep organizational transformations aligns with Sprinklr's ambition to leverage AI for delivering extraordinary customer experiences at scale. “I’ve long admired Sprinklr’s bold mission to make every customer experience extraordinary,” said Suri. “I look forward to working with this talented team to deliver the definitive, AI-native unified customer experience platform.”
This leadership addition signals Sprinklr's strong commitment to solidifying its market leadership and driving long-term value through a unified, AI-powered product strategy.
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human intelligence with the enhancements and insights of artificial intelligence, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
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