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Salesforce has announced the general availability of the new Slackbot, reimagined as a personal AI agent for work. Built directly into Slack, Slackbot serves as the conversational interface for the Agentic Enterprise, connecting workplace conversations, customer data from Salesforce, and business workflows to help employees get work done faster and with greater context.
Salesforce launches the new Slackbot as a personal AI agent for work, generally available now.
It is built directly into Slack for Business+ and Enterprise+ customers with no setup required.
Slackbot uses the context of your Slack conversations, files, and channels to provide relevant assistance.
It can find information, draft content, schedule meetings, and organize work within Slack.
The agent respects user permissions and access controls, ensuring enterprise-grade trust.
It is positioned as the "front door" to Salesforce's Agentforce and other third-party AI agents.
The new Slackbot is central to Salesforce's vision of an Agentic Enterprise, where AI integrates naturally into the flow of work. Instead of switching between disparate AI tools, employees can use Slack's familiar interface to interact with an agent that understands their work context—including conversations, files, and team dynamics—right from the start. This aims to make enterprise AI more intuitive, trusted, and actionable.
Slackbot differentiates itself by leveraging the rich context already present in Slack. It can answer questions based on past discussions, draft meeting notes or project briefs, help schedule meetings, and surface priorities. By connecting with Salesforce data, it can also pull in customer context to prepare for meetings or understand account health, bridging the gap between communication and business systems.
A key focus is ensuring the AI operates within strict enterprise trust and security parameters. Slackbot respects existing Slack roles, permissions, and access controls, only surfacing information a user is authorized to see. All interactions remain private to the user, and data is handled according to Slack's security and compliance standards. This foundation is designed to build the confidence needed for widespread adoption of AI for sensitive work.
Early customer feedback highlights significant time savings, with users reporting reduced context-switching and more efficient information retrieval. The phased rollout to Business+ and Enterprise+ customers begins immediately, marking a major step in integrating AI as a collaborative partner within daily workflows.
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