ServiceNow, a leading AI platform for business transformation, announced its agentic workforce management solution on July 23, 2025, extending its end-to-end AI agent orchestration. This innovation enables seamless collaboration between employees and AI agents, driving productivity and reimagining work across IT operations, customer support, security, and software deployment.
ServiceNow launches agentic workforce management for AI-driven collaboration.
Supports IT operations, customer support, security, and software deployment.
Automates 97% of software provisioning and 85% of routine IT support requests.
Reduces service desk volume by 40% and speeds up customer support by 50%.
Integrates with AI Control Tower for governance and transparency.
Aligns with 97% of CEOs prioritizing AI-human collaboration, per Gartner survey.
ServiceNow’s agentic workforce management allows AI agents to work autonomously as a digital team, handling end-to-end tasks while remaining under human oversight. “AI isn’t just reshaping how we work, it’s redefining what it takes to win,” said Jacqui Canney, chief people and AI enablement officer at ServiceNow. Unlike siloed AI solutions, ServiceNow’s single-platform model integrates data, workflows, and AI agents, enabling autonomous operations across enterprises.
ServiceNow’s agentic workforce has delivered measurable results:
IT Operations and Security: Automates 97% of software provisioning and 85% of routine IT support requests, reducing service desk volume by 40%. Agents resolve tickets, apply patches, and provide daily summaries to human managers.
Customer Support: Resolves 80% of complex instance administration cases, achieving 50% faster resolution times.
Software Deployment: Manages installations, upgrades, and configurations, ensuring smooth implementation and continuous improvement.
“We run ServiceNow on ServiceNow and are proof that organizations don’t need thousands of siloed AI agents chasing tasks,” said Kellie Romack, chief digital information officer at ServiceNow. The platform’s unified architecture drives productivity and innovation.
The agentic workforce management solution integrates with ServiceNow’s AI Control Tower, launched in May 2025, to provide governance, compliance, and transparency. Human managers can monitor metrics like customer sentiment and uptime, coaching AI agents as needed. “With trust and governance just as critical as productivity, ServiceNow’s integrated approach positions it as a leading voice,” said Amy Loomis, Research Vice President at IDC.
ServiceNow’s AI Agent Orchestrator coordinates teams of specialized agents, including third-party integrations with partners like Microsoft, NVIDIA, and UKG. The AI Agent Studio enables no-code creation of custom agents, enhancing scalability. With $3.113 billion in Q2 2025 subscription revenues (22.5% year-over-year growth), ServiceNow’s platform supports enterprise-wide transformation.
ServiceNow’s agentic workforce management redefines enterprise productivity by blending human oversight with autonomous AI capabilities. By fostering collaboration and ensuring robust governance, it empowers organizations to achieve measurable business outcomes in the AI era.
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
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