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The enterprise AI landscape is evolving rapidly, with strategic partnerships becoming key to delivering integrated, powerful solutions. In a significant expansion of their long-standing collaboration, Salesforce and Google have announced a new wave of AI innovations. This deep integration brings Google's cutting-edge Gemini models to the new Agentforce 360 Platform, aiming to transform employee productivity and customer interactions.
Salesforce and Google expand their strategic AI partnership.
Google's Gemini models are now integrated into the new Agentforce 360 Platform.
The collaboration enhances interoperability between AI agents across platforms.
Agentforce 360 integrates with Google Workspace apps like Gmail, Meet, and Calendar.
The partnership focuses on sales, IT service, and customer service use cases.
Gemini Enterprise is being integrated with Slack's Real-Time Search API.
A core component of the expanded partnership is the integration of Gemini models into Salesforce’s Atlas Reasoning Engine, the foundation of Agentforce. This provides customers with expanded model choices and leverages Gemini's multimodal intelligence to solve complex, multi-step enterprise problems. The collaboration also involves fine-tuning Gemini models to function as large action models, enabling them to more accurately and reliably automate intricate business processes beyond simple text generation, setting a new standard for performance in key CRM benchmarks.
The integration is designed to place employee productivity at the forefront by deeply connecting Agentforce 360 with Google Workspace. Users can now access Salesforce Customer 360 apps like Agentforce Sales and Agentforce Service directly from within Google apps like Gmail and Meet. For example, a website visitor can trigger an AI agent to start a personalized conversation in Gmail, qualify the lead, and schedule a meeting in Google Calendar. The newly launched Agentforce IT Service also offers out-of-the-box integrations for automating access to Google Workspace and managing ChromeOS device security.
The partnership extends to unifying critical business information across platforms. Gemini Enterprise is being integrated with Slack's Real-Time Search API, allowing the AI to ground its responses in an organization's most current conversational data and files from within Slack. This creates a bidirectional workflow where users can interact with Gemini Enterprise directly from the Slack interface to get instant, context-aware insights and summaries, enabling teams to move swiftly from discussion to action.
This expanded partnership between Salesforce and Google represents a major step toward the "agentic enterprise," where AI, data, and human workflows are seamlessly interconnected. By combining Salesforce's customer relationship expertise with Google's AI and productivity tools, the collaboration is poised to unlock new levels of efficiency and intelligence for sales, service, and IT teams, fundamentally changing how work gets done across organizations.
Salesforce helps organizations of any size become agentic enterprises — integrating humans, agents, apps, and data on a trusted, unified platform to unlock unprecedented growth and innovation.
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