Qualtrics, the leader in experience management, and Stanford Health Care have announced an expanded collaboration on August 14, 2025, to develop AI agents that transform healthcare delivery. Built on the Qualtrics XM Platform, these agents leverage predictive insights to streamline operations, enhance patient engagement, and strengthen provider-patient relationships.
Qualtrics and Stanford Health Care partner to create AI agents for healthcare.
AI agents reduce administrative burdens, improving provider-patient focus.
Enhances access, coordination, and engagement with precise interventions.
Addresses missed appointments, language barriers, and care coordination issues.
Integrates with EMR systems, scalable to other health systems.
Builds on a successful collaboration since 2021 for patient experience innovation.
Qualtrics and Stanford Health Care are redefining patient care through AI agents integrated into the Qualtrics XM Platform. Announced on August 14, 2025, this collaboration focuses on reducing administrative and coordination burdens for healthcare providers. By embedding AI-driven actions into operational workflows, the solution enhances access, navigation, and patient engagement, making experience a measurable factor in healthcare outcomes.
"Today's leading companies make every connection count with their customers and employees, and AI agents are a leap forward in what's possible with experience management," said Zig Serafin, CEO at Qualtrics. "This collaboration - which combines Qualtrics' deep human understanding with Stanford's clinical and operational leadership - is a pivotal moment for the healthcare industry that will elevate how providers manage and deliver their patient and caregiver experience at unprecedented scale." The AI agents enable clinicians to prioritize the provider-patient relationship, fostering trust and improving care team experiences.
"Trust is built when patients feel truly seen, heard, and cared for," said David Entwistle, President and CEO of Stanford Health Care. "By developing AI that supports our teams and aligns with the way we deliver care, we can protect the time and attention that positively fuels the provider-patient relationship, while meeting people's needs in the moment, every time." The AI agents address critical challenges by predicting missed appointments, arranging transportation, resolving language barriers, ensuring consistent care instructions, and connecting patients to social resources like housing and food to prevent complications.
"The future of the patient experience is precision - knowing not just what a patient needs, but when and how to act on it," said Alpa Vyas, SVP and Chief Patient Experience and Operational Performance Officer at Stanford Health Care. "With this solution, we can proactively resolve the issues that cause friction for patients and teams alike, and do it in ways that are measurable, scalable, and respectful of the human relationships at the heart of care." Built on Qualtrics’ extensive experience data and integrated with electronic medical records, these modular solutions are proven in Stanford’s academic medical center and scalable to other health systems.
This collaboration marks a significant advancement in healthcare innovation. Since 2021, Qualtrics and Stanford Health Care have co-developed solutions to enhance patient and provider experiences. The new AI agents set a new standard for precision, efficiency, and equity in healthcare, promising measurable improvements in patient outcomes and operational workflows.
Qualtrics is trusted by thousands of the world's best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
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